Aiwa TV-F2000 20 inch TV
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- Screen Size: 20 inch
- Screen Type: Flat Screen
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Pray You Don't Get One That's Broken
Pros
Less expensive than comparable flat screen sets; many features.
Cons
TERRIBLE customer service if you have a problem.
Recommended it?
No
The Bottom Line:
A good product with TERRIBLE customer support.
I could never again recommend buying the AIWA brand after my experience with this flat-screen set. I was very impressed with the picture, sound and features in the store. Unfortunately, the unit I purchased did not live up to the same standards. The store was a long way away (not many are carrying this brand), so I was reluctant to return it there. Instead, I took it to a nearby authorized service center. That's when things got ugly.
The service center determined that the picture tube was bad (probably damaged in transit) and needed to be replaced. The tech said he'd need to get permission up front from AIWA to replace the tube, because they had refused to pay him for doing so in a previous case.
I called back in a week to see how it was coming and I was informed by the same tech that he was having no luck with AIWA--they were not returning his phone calls! I offered to call and he told me to knock myself out.
That began a month of unanswered phone calls. AIWA has a clever system of dodging consumers. You are assigned a "case number" and that case is assigned to a bureaucrat in "corporate". When you call on the phone, your call goes into a separate customer service operator bank. You ALWAYS get a new person, who knows nothing about your case, but who promises to "call over" to corporate and inquire about your case. Inevitably I was told that the case worker was either unavailable, not in today, or at lunch. When I complained and demanded to speak to the person's superior, I was told flat-out "no." Eventually, I was promised that my many phone calls would result in my receiving a phone call from the case worker in corporate; no such call ever materialized.
Finally, six weeks after I took the set in, the case worker called the Service Center and told them not to replace the tube. I would have to return the set to the place of purchase. Luckily, I kept the box and packaging, and the store was very nice about the return, even though I had by now exceeded their 30 day return policy. Was this AIWA's real goal? To delay my returning the set to the point where I'd be stuck with it? You decide.
The service center determined that the picture tube was bad (probably damaged in transit) and needed to be replaced. The tech said he'd need to get permission up front from AIWA to replace the tube, because they had refused to pay him for doing so in a previous case.
I called back in a week to see how it was coming and I was informed by the same tech that he was having no luck with AIWA--they were not returning his phone calls! I offered to call and he told me to knock myself out.
That began a month of unanswered phone calls. AIWA has a clever system of dodging consumers. You are assigned a "case number" and that case is assigned to a bureaucrat in "corporate". When you call on the phone, your call goes into a separate customer service operator bank. You ALWAYS get a new person, who knows nothing about your case, but who promises to "call over" to corporate and inquire about your case. Inevitably I was told that the case worker was either unavailable, not in today, or at lunch. When I complained and demanded to speak to the person's superior, I was told flat-out "no." Eventually, I was promised that my many phone calls would result in my receiving a phone call from the case worker in corporate; no such call ever materialized.
Finally, six weeks after I took the set in, the case worker called the Service Center and told them not to replace the tube. I would have to return the set to the place of purchase. Luckily, I kept the box and packaging, and the store was very nice about the return, even though I had by now exceeded their 30 day return policy. Was this AIWA's real goal? To delay my returning the set to the point where I'd be stuck with it? You decide.
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