Akai PTH5498 54 in. HDTV-Ready CRT TV

I sent in a portable DVD player for repair almost a year ago and still fighting with them to get it fixed or sent a new player. This company has to be the worst ever for customer service by far. All you get is I will forward your complaint onto the corporate office that is all we can do. They will not give you a number to call; they say they do not have number available to them. Hard to believe a corporation that large does not have phone numbers available. I have told them at least five times that the player was sent in for repair and quote and is not under a warranty repair. However, every time I call they say they are waiting for me to fax in a receipt for the player.
I have had one call back in the 10 months of calling trying to talk to someone other the call center.
I make a complaint too better Business Bureau and of course, they did not reply to them either. DO NOT BUY AND AKAI PRODUCT. You will regret it if something goes wrong and you have to work with them.