ClearPlay CP-427 DVD Player

The Clearplay DVD player itself is nice. However, I've been VERY disappointed with its customer service. First, a salesperson told my brother (who had bought the player for me) that he would be getting a deal where if he bought 2 players, he would also get 2 one year free memberships. Did not happen--instead, they only gave us 1 month free, even though he had bought 2 players.

Next, my Clearplay tray would not open after a very short time of having it. I was told that I could send the player back and get a new one...but Clearplay makes the consumer, who only had the faulty player for a short while, pay for the shipping to send it back to Clearplay (even though the salesman told me that my DVD player was part of a batch of faulty players they had sold).

There were other instances in which the person I talked to on the phone had told me one thing and then a different thing had happened, to the customer's loss and to Clearplay's benefit. Very poor customer service.