Hewlett Packard G60-230US (NB041UA) PC Notebook
- Weight: 6.57 lb.
- Operating System: Microsoft Windows Vista Home Premium
- Processor: Pentium Dual-Core 2 GHz
- Laptop Type: Mid-Size Laptop
- Installed Memory: 3 GB (DDR2 SDRAM)
- Display: 16 in. WXGA TFT Active Matrix
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8" of Dead Pixels & counting!
Pros
Sleek keyboard, good battery life
Cons
Poor quality, poor customer service, Many Dead Pixels
Recommended it?
No
The Bottom Line:
Do not buy it. You are buying service with the product but HP does not want to give you that service. Look to another maker for your computer needs.
I bought this HP G60-230US (NB041UA PC Notebook) in April 2009 from Staples. About a month ago, I turned it on & noticed some dead (black) pixels across the bottom. We have never had this happen with a computer before.
Each time I turn it on, there are more & more dead pixels. Currently, there is a line of dead pixels that is more than 8" long -- so half of the length of the screen. In addition, there are 4-6 additional rows of pixels with 4"+ of dead ones. I figure that by Christmas, I should have a totally black screen.
I bought this product because of the sleek, soft keyboard, price, & past experience with HP. In the past, their products have performed well & have been trouble-free. This has been the first failure, & what a failure it is!
Honestly, if I could rate this product zero stars I would.
Last night I was online chatting with HP's customer service department ... (somewhere in India. While they tried to be helpful (as helpful as a scripted person can be), we did not make any progress. Dead pixels cannot be revived. They cannot be fixed. They simply need to send out a NEW -- not a refurbished (which is code for "someone else's undiagnosed problem") unit. They want me to send it in for service, but the bottom line is, I paid nearly $600 for a NEW computer -- not a defective one.
I think for HP to outsource is a huge mistake. Yes, it is cheaper but they are running off their loyal customers. We own 6 other HP computers & four HP printers. I will never purchase another HP product unless this problem is taken care of to my 100% total satisfaction.
Each time I turn it on, there are more & more dead pixels. Currently, there is a line of dead pixels that is more than 8" long -- so half of the length of the screen. In addition, there are 4-6 additional rows of pixels with 4"+ of dead ones. I figure that by Christmas, I should have a totally black screen.
I bought this product because of the sleek, soft keyboard, price, & past experience with HP. In the past, their products have performed well & have been trouble-free. This has been the first failure, & what a failure it is!
Honestly, if I could rate this product zero stars I would.
Last night I was online chatting with HP's customer service department ... (somewhere in India. While they tried to be helpful (as helpful as a scripted person can be), we did not make any progress. Dead pixels cannot be revived. They cannot be fixed. They simply need to send out a NEW -- not a refurbished (which is code for "someone else's undiagnosed problem") unit. They want me to send it in for service, but the bottom line is, I paid nearly $600 for a NEW computer -- not a defective one.
I think for HP to outsource is a huge mistake. Yes, it is cheaper but they are running off their loyal customers. We own 6 other HP computers & four HP printers. I will never purchase another HP product unless this problem is taken care of to my 100% total satisfaction.
