Kenwood DMC-J7R Personal MiniDisc Player
- Backlit Display: Yes
- Recordable: Recordable
- Headphones: Yes
- Remote Control: LCD
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My last Kenwood product
Pros
None
Cons
Read the above
Recommended it?
No
I can definitely say that the DMC-J7R will be the last electronic device manufactured by Kenwood that I will sleep under the same roof with.
Not only did my device turn out defect, the service Kenwood "tried" to offer was, to say the best, pathetic.
I am currently living in Croatia, but travel on a near monthly basis to Germany. Money is not such trendy thing to have in my bank account, but, about 9 months ago, I decided that I must have an MD player. I searched and searched and found that the DMC-J7R would be the best device at the most affordable price for me. So I dug deep into my pocket and bought the thing.
I had the device for 3 months and, when I returned to Germany on business, I realized the recording processor had mysteriously broke (and had a confirmation from the repair man at a Kenwood distributor that it was a defect). This discovery came to being two days before leaving back to Germany, so I had to risk it and try to have the thing repaired in Croatia. The Kenwood people here first assured me it would not be a problem, despite the fact that I bought the device in another country. So I did not consider having to mail it to Germany. I waited a month. No processor. So I contacted the headquarters in Brussels and a representative there "promised" the immediate shipment of the processor. Nothing came even after another two months (and I called the Kenwood people in Croatia twice a week!).
Then the time came where I had to go to Germany, but only for a few days, and then to the States for a month. I went to the store where I bought my piece of malarky and they informed me that it would be a 3 week minimum of sending the device for repair and getting it back (mind you, it could not record but could play). I could not risk giving it up and contacted Brussels again, only to be told the processor left "Yesterday" to Zagreb and would be waiting for me when I returned. "Great! Finally!" I thought. So I brought the device with me to the States and listened to what I had and where I could (you can hardly hear it in a plane because of how low the volume is when maxed).
I returned to Zagreb only to hear the same ol' same ol' from the service people here. "It will be here next week!" Infuriated, I called Brussels and gave them all that I had only to be returned with an apology. By this time, the 6 month warrantee that I had when purchasing the product had expired and Kenwood would do nothing to protect their reputation. If only I had paid a lot of money to send it to Germany in the first place... but wait a second! Why pay $50 (US dollars) for that shipping... is it my fault?! Hell NO! I paid with hard earned money for this device. I am still without a proper working one and will not be able to buy another for a long time to come.
"Well, look on the bright side," I tell myself. "At least your options for electronic devices are narrowed in the future."
Not only did my device turn out defect, the service Kenwood "tried" to offer was, to say the best, pathetic.
I am currently living in Croatia, but travel on a near monthly basis to Germany. Money is not such trendy thing to have in my bank account, but, about 9 months ago, I decided that I must have an MD player. I searched and searched and found that the DMC-J7R would be the best device at the most affordable price for me. So I dug deep into my pocket and bought the thing.
I had the device for 3 months and, when I returned to Germany on business, I realized the recording processor had mysteriously broke (and had a confirmation from the repair man at a Kenwood distributor that it was a defect). This discovery came to being two days before leaving back to Germany, so I had to risk it and try to have the thing repaired in Croatia. The Kenwood people here first assured me it would not be a problem, despite the fact that I bought the device in another country. So I did not consider having to mail it to Germany. I waited a month. No processor. So I contacted the headquarters in Brussels and a representative there "promised" the immediate shipment of the processor. Nothing came even after another two months (and I called the Kenwood people in Croatia twice a week!).
Then the time came where I had to go to Germany, but only for a few days, and then to the States for a month. I went to the store where I bought my piece of malarky and they informed me that it would be a 3 week minimum of sending the device for repair and getting it back (mind you, it could not record but could play). I could not risk giving it up and contacted Brussels again, only to be told the processor left "Yesterday" to Zagreb and would be waiting for me when I returned. "Great! Finally!" I thought. So I brought the device with me to the States and listened to what I had and where I could (you can hardly hear it in a plane because of how low the volume is when maxed).
I returned to Zagreb only to hear the same ol' same ol' from the service people here. "It will be here next week!" Infuriated, I called Brussels and gave them all that I had only to be returned with an apology. By this time, the 6 month warrantee that I had when purchasing the product had expired and Kenwood would do nothing to protect their reputation. If only I had paid a lot of money to send it to Germany in the first place... but wait a second! Why pay $50 (US dollars) for that shipping... is it my fault?! Hell NO! I paid with hard earned money for this device. I am still without a proper working one and will not be able to buy another for a long time to come.
"Well, look on the bright side," I tell myself. "At least your options for electronic devices are narrowed in the future."
