Philips 60PP9352 60 in. TV
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Similar in Projection Televisions
- Aspect Ratio: 16:9 4:3 Enhanced 14:9
- Weight: 209 lb.
- Screen Size: 60 inch
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Broken Product
Pros
Big TV with a good picture and nice feature set
Cons
Philips has lousy customer service
Recommended it?
No
The Bottom Line:
Unless you have a strong stomach for horrible customer service stay away.
Hello all. I purchased a Philips 60pp9352 on the 2nd of November 2002.
This is a 60 inch projection hdtv in the wide screen format. On the
19th of the same month of purchase the TV lost all convergence and
the pincushion was total shot (imagine projecting an image onto a
stretched sheet with somebody pulling the center of the sheet back).
I called Philips and Best Buy (where I purchased the TV). They put
me in touch with the local authorized service center for repairs.
The service center picked the TV up and brought it to their shop for
service. Unfortunately, they needed two boards to repair the TV, one
of which was on back order. The last part was finally received on
December 13th and the TV returned to me on the 19th. I watched TV
happily on my big screen that night. When I came home for lunch on
the 20th I turned on the TV and it had the same behavior as before I
sent it in for repairs. I called Philips back and demand an exchange.
They flatly refused my demands and said the TV must be returned to the
service center for another attempt at repair. They then proceeded to
tell me that if it needs a part that is on back order for more then 14
days then they can escalate me to the returns center. While the policy
is understandable I have had the TV in my house for 17 days of 48 days
that I have owned the TV. In other words I have been able to watch my
$2500 TV for 1/3 of the time that I have owned it. The rest of the time
it has been in the shop. The morale of my story is DON'T buy Philips
if customer service is something you value and if you already own a
Philips or buy a Philips TV that needs to go into the shop make sure
you find out if a part is on backorder and force Philips to escalate
your call while you can. Otherwise you will end up like me and be
without your TV for 31 days and still counting.
This is a 60 inch projection hdtv in the wide screen format. On the
19th of the same month of purchase the TV lost all convergence and
the pincushion was total shot (imagine projecting an image onto a
stretched sheet with somebody pulling the center of the sheet back).
I called Philips and Best Buy (where I purchased the TV). They put
me in touch with the local authorized service center for repairs.
The service center picked the TV up and brought it to their shop for
service. Unfortunately, they needed two boards to repair the TV, one
of which was on back order. The last part was finally received on
December 13th and the TV returned to me on the 19th. I watched TV
happily on my big screen that night. When I came home for lunch on
the 20th I turned on the TV and it had the same behavior as before I
sent it in for repairs. I called Philips back and demand an exchange.
They flatly refused my demands and said the TV must be returned to the
service center for another attempt at repair. They then proceeded to
tell me that if it needs a part that is on back order for more then 14
days then they can escalate me to the returns center. While the policy
is understandable I have had the TV in my house for 17 days of 48 days
that I have owned the TV. In other words I have been able to watch my
$2500 TV for 1/3 of the time that I have owned it. The rest of the time
it has been in the shop. The morale of my story is DON'T buy Philips
if customer service is something you value and if you already own a
Philips or buy a Philips TV that needs to go into the shop make sure
you find out if a part is on backorder and force Philips to escalate
your call while you can. Otherwise you will end up like me and be
without your TV for 31 days and still counting.
