RCA P61310 CRT TV

WE PURCHASED A NEW RCA 61" HDTV MDL#P6131OYX1 ON 2-28-02, ON 5-10-02 THE TV WENT OUT COMPLETELY. JUST LIKE SOME ONE CUT THE CORD. WE CALLED THE PHONE NUMBER FOR WARRANTY SERVICE IN THE USER,S GUIDE BOOK TO FIND OUT WHAT TO DO. THE SERVICE PHONE NUMBER WAS BUSY. AFTER SEVERAL ATTEMPTS, WE FINALLY WERE ABLE TO GET THROUGH TO A ANSWERING RECORDING, THAT PUT US ON HOLD THE FIRST TIME FOR OVER AN HOUR. WE HUNG THE PHONE UP AND WERE ABLE TO GET THROUGH ON THE FORTH ATTEMPT, BUT WAS PUT ON HOLD FOR ONLY 15 MINUTES BEFORE ACTUALLY TALKING TO A PERSON. THE YOUNG LADY GAVE US A LOCAL COMPANY THAT IS SUPPOSED TO BE A AUTHORIZED RCA REPAIR CENTER. WE CONTACTED THEM ONLY TO BE TOLD WHEN THE SERVICE CAME OUT AND LOOKED AT THE TV THAT HE DID NOT KNOW WHAT THE PROBLEM IS AND HE COULD NOT REPAIR IT. THEY (THE SERVICE COMPANY WOULD HAVE TO FIND SOME TO COME AND PICK THE TV UP AND HAUL IT TO THEIR SHOP. BECAUSE WE DID NOT FEEL COMFORTABLE WITH THIS SERVICE COMPANY WE DECIDED TO CONTACT ANOTHER SERVICE COMPANY THAT WAS RECOMMENDED BY THE PLACE THE TV WAS PURCHASED. ON 6-24 02 THE SECOND REPAIR SERVICE COMPANY CAME AND DIAGNOSED THE PROBLEM AS SEVERAL TRANSISTORS AND DIODES AS THE PROBLEM AND THAT HE WOULD HAVE TO ORDER THE PARTS AND WOULD BE BACK ON 6-26-02 OR 6-27-02 TO REPAIR. AFTER NOT BEING CONTACTED I CALLED THE SERVICE CO. AND WAS TOLD THE PARTS HAVE NOT COME IN YET. ON 7-5-02 THE SERVICE REPAIR CO. CAME OUT TO DO THE REPAIR,AND GUESS WHAT, THEY SOLDERED SEVERAL PARTS ONTO THE CIRCUIT BOARD AND THIS DID NOT REPAIR THE TV. NOW THEY WANT TO SEND SOME ONE OUT AND PICK THE TV UP AND TAKE IT TO THEIR SHOP. THIS TV IS PROBABLY ONLY ON MAYBE ONE TO TWO HOURS PER DAY AT TOPS. MY WIFE AND I BOTH WORK AND OUR SON IS MARRIED AND MOVED AWAY. IF ANY BODY IS CONSIDERING THE PURCHASE OF THIS BRAND AND MODEL NUMBER I HOPE THIS DOES NOT HAPPEN TO YOU. WE WISH WE COULD GET OUR MONEY REFUNDED AND LOOK AT PURCHASING ANOTHER BRAND INSTEAD OF RCA.

NOT A HAPPY RCA OWNER