Samsung HL-T5687S 56 in. HDTV DLP TV
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- Digital TV Standard: HDTV
- Aspect Ratio: 16:9 4:3 Enhanced 14:9
- Broadcast Format Displayed: 1080p (HDTV) 1080i (HDTV) 720p (HDTV) 480p (EDTV) 480i (SDTV)
- Weight: 61.2 lb.
- Projector Technology: DLP
- Built-in Tuner: ATSC NTSC QAM
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Samsung support horrible
Pros
TV has a beautiful picture
Cons
Samsung's support was horrible
Recommended it?
No
The Bottom Line:
The TV itself has a beautiful picture and decent sound, but Samsung's support was so bad that I wouldn't recommend it.
I bought a Samsung HLT5687S from Amazon May 18th(StoreFront was HiDef Lifestyle).
I had done my research and found this TV to have all the features that I wanted, the picture was beautiful, and it was a good price.
TV was delivered without incident May 25th. Unfortunately the Remote Control didn't work.
I called Samsung support. They apologized and were going to send me a new remote. Later that day, a technician from Dish Network installed a new High Def receiver. He couldn't get his remote to work with the TV either.
That is when I wondered if it was the remote. I looked through the codes and found one for my VCR. I entered the code into the remote and sure enough, the VCR powered on and off. This was May 27th.
I called back on May 28th and spoke to support. They agreed that the problem was with the TV and not the remote. They put in a Service Call and said I would be contacted by the Service Center.
Two days later after not getting a phone call, I called back, that was the 30th of May. They tried to get in touch with their service center, a company called Audio/Visual Experts located in Brunswick, GA (I live in St. Marys, GA about 25 minutes away). They couldn't get in touch with this company, so they were going to assign it to someone else, or so they said.
The next day, the 1st of June, I get a call from Audio/Visual experts. He said he could come on Saturday. I said I would be home all day. He didn't show and didn't even call. I left messages with no response.
Starting on the 4th of June, I called Samsung three times, Monday, Wednesday, and Friday. The Executive Customer Relations support kept on saying that they would email somebody or call somebody and get back to me. Nobody did
On Monday, the 11th of June I called and the support rep said she was going to send me a remote. I said "Are you kidding me, I have already established that it isn't the remote, it is the TV" (Today, I took the remote to a friends house who has the same model, and guess what, the remote worked). The support rep said she would email the service center and get back to me. Nobody from Samsung called or emailed me once even though they said they would.
After telling me for weeks that there wasn't another service center close to me(I live 20 minutes from Jacksonville,FL) I get a call from a company in Kingsland, this was June 15th.
A man at K&G TV repair said that Samsung had faxed him information about the TV repair Job. Then over the next week and a half, Samsung made his life miserable by not giving him access to their website, with paperwork, throwing up roadblock after roadblock(I think the only reason he put up with it was that he felt sorry for my predicament).
On June 27th, the TV was finally fixed. It was the worst customer service experience(Samsung) that I have ever had. Samsung stated that the problem would be fixed in 7 to 14 business days. That was a lie.
I will say that HiDef(the store front from where the TV came from)and K&G TV repair were very helpful during this ordeal. The minute the part came in for my TV, he was at my house and fixed the problem. Many thanks to him(but no thanks to Samsung). HiDef assured me that if the problem wasn't resolved that they would send me a new TV. So many thanks to them as well.
I had done my research and found this TV to have all the features that I wanted, the picture was beautiful, and it was a good price.
TV was delivered without incident May 25th. Unfortunately the Remote Control didn't work.
I called Samsung support. They apologized and were going to send me a new remote. Later that day, a technician from Dish Network installed a new High Def receiver. He couldn't get his remote to work with the TV either.
That is when I wondered if it was the remote. I looked through the codes and found one for my VCR. I entered the code into the remote and sure enough, the VCR powered on and off. This was May 27th.
I called back on May 28th and spoke to support. They agreed that the problem was with the TV and not the remote. They put in a Service Call and said I would be contacted by the Service Center.
Two days later after not getting a phone call, I called back, that was the 30th of May. They tried to get in touch with their service center, a company called Audio/Visual Experts located in Brunswick, GA (I live in St. Marys, GA about 25 minutes away). They couldn't get in touch with this company, so they were going to assign it to someone else, or so they said.
The next day, the 1st of June, I get a call from Audio/Visual experts. He said he could come on Saturday. I said I would be home all day. He didn't show and didn't even call. I left messages with no response.
Starting on the 4th of June, I called Samsung three times, Monday, Wednesday, and Friday. The Executive Customer Relations support kept on saying that they would email somebody or call somebody and get back to me. Nobody did
On Monday, the 11th of June I called and the support rep said she was going to send me a remote. I said "Are you kidding me, I have already established that it isn't the remote, it is the TV" (Today, I took the remote to a friends house who has the same model, and guess what, the remote worked). The support rep said she would email the service center and get back to me. Nobody from Samsung called or emailed me once even though they said they would.
After telling me for weeks that there wasn't another service center close to me(I live 20 minutes from Jacksonville,FL) I get a call from a company in Kingsland, this was June 15th.
A man at K&G TV repair said that Samsung had faxed him information about the TV repair Job. Then over the next week and a half, Samsung made his life miserable by not giving him access to their website, with paperwork, throwing up roadblock after roadblock(I think the only reason he put up with it was that he felt sorry for my predicament).
On June 27th, the TV was finally fixed. It was the worst customer service experience(Samsung) that I have ever had. Samsung stated that the problem would be fixed in 7 to 14 business days. That was a lie.
I will say that HiDef(the store front from where the TV came from)and K&G TV repair were very helpful during this ordeal. The minute the part came in for my TV, he was at my house and fixed the problem. Many thanks to him(but no thanks to Samsung). HiDef assured me that if the problem wasn't resolved that they would send me a new TV. So many thanks to them as well.
