Sanyo DP19648 19" LCD TV
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- Aspect Ratio: Widescreen (16:9)
- Display Resolution: 1440 x 900 pixels
- Response Time: 5 ms
- Broadcast Format Displayed: 720p (HDTV) 480p (EDTV) 480i (SDTV)
- Contrast Ratio: 850:1
- Screen Size: 19 inch
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Sanyo let down
Pros
None
Cons
Very poor customer support. Set lasted SIX MONTHS
Recommended it?
No
The Bottom Line:
Stay away, no customer service, picture went black after 6 months
I purchased this Sanyo 19" lcd in December 08 for Christmas. The beginning of June 09 (6 mos. later) the picture went out. Called Sanyo they refered me to the local Sanyo service center. This guy had me wait till the 19th of June before bringing it in as he was waiting on the part
(what part he hadn't even seen the tv yet.) I call Sanyo on the 2nd of July to find out what the hold up is all about (1 month no tv), they say the guy didn't order a part. Then I get the long awaited call ("it's done") on July 7th. I go pick it up, turn it on and it works for about 6 minutes then, same thing the picture goes black. I call Sanyo again and ask if I could just have a new tv as this thing wasn't used for 6 months total. They gave me MORE runaround (" They will have to talk to a supervisor and get back to me in the morning") then they don't. Oh yeah and every time I call Sanyo theres about 1/2 hour to 45 minutes wait time to speak with cutomer service. I think I will just give this $279.99 set to the TRASH man and NEVER purchase a SANYO product again. Lesson learned.
(what part he hadn't even seen the tv yet.) I call Sanyo on the 2nd of July to find out what the hold up is all about (1 month no tv), they say the guy didn't order a part. Then I get the long awaited call ("it's done") on July 7th. I go pick it up, turn it on and it works for about 6 minutes then, same thing the picture goes black. I call Sanyo again and ask if I could just have a new tv as this thing wasn't used for 6 months total. They gave me MORE runaround (" They will have to talk to a supervisor and get back to me in the morning") then they don't. Oh yeah and every time I call Sanyo theres about 1/2 hour to 45 minutes wait time to speak with cutomer service. I think I will just give this $279.99 set to the TRASH man and NEVER purchase a SANYO product again. Lesson learned.
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