Smart Parts SPX8 Digital Picture Frame

When this product works, it works well.  However, if you have a problem, support is almost non-existent.   Recently, I tried to load a card of additional pictures to my SmartParts SPX8 frame. After a reasonable period, it stated "Optimization Complete" and entered the slide show.  However, the pictures are not on the frame.  All that is there are the the pictures I started with.    After multiple tries, I decided to use the frame controls to delete all the pictures and start over.  I went through the steps to "Delete All" and was presented with a progress bar indicating the deletion was happening.  When it completed, the frame entered the slideshow mode, using only the folders page as the image.  When the frame was turned off and back on, the original 877 pictures all reappeared.    Finally, I connected the USB cable to my computer, viewed the General folder and deleted the 877 pictures there.  When I went through the Windows "Safely Remove Hardware" steps and disconnected the USB cable, the original 877 pictures all reappeared.    I have called customer support and sent numerous messages.  The only reply I received was a voicemail stating they were backlogged and would contact me in 48-72 hours. That was 13 days (9 business days) ago.