Olevia L 527V 27" LCD TV
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- Aspect Ratio: Widescreen (16:9)
- Display Resolution: 1366 x 768 pixels
- Response Time: 8 ms
- Broadcast Format Displayed: 720p (HDTV) 480p (EDTV) 480i (SDTV)
- Contrast Ratio: 1,600:1
- Screen Size: 27 inch
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User ReviewRead All Reviews »
decent tv, terrible customer service
Pros
Pretty good quality, fairly cheap
Cons
Inputs are in the back, slow remote, annoying input mode switching, extremely rude techs
Recommended it?
No
The Bottom Line:
Avoid it and spend a little extra money for something nicer.
The actual TV is okay, although it has the standard issues -- a remote that isn't terribly responsive and a nonintuitive, often confusing menu. In addition, it's extremely slow to switch between input modes... mostly because there are eight or so of them. You can only cycle through them in one way, which means that if you press a button because you think your signal hasn't gotten through on the remote and it was just being slow to respond, you could miss the one you want and be in for eight more rounds of molasses-slow input mode cycling. My TV tuner stopped working a few months after I bought it, although I found a way around it.
I have to say that the customer service, however, is awful. I called up about the tuner issue and got an extremely rude tech with an Indian accent who demanded to know if I had a "red yellow white" cable (I did have an RCA cable, which I bought with my own money). I tried to explain that yes, I could work around the tuner issue but would really rather get my tuner fixed. Instead, he shouted at me, told me that it worked, and demanded to know if he had "resolved the problem". I assume that his call center required confirmation from the customer that the problem was resolved or something in order for it to count as a successful call. Personally, I'd spring for a better model from a company that doesn't hire people with anger management issues.
I have to say that the customer service, however, is awful. I called up about the tuner issue and got an extremely rude tech with an Indian accent who demanded to know if I had a "red yellow white" cable (I did have an RCA cable, which I bought with my own money). I tried to explain that yes, I could work around the tuner issue but would really rather get my tuner fixed. Instead, he shouted at me, told me that it worked, and demanded to know if he had "resolved the problem". I assume that his call center required confirmation from the customer that the problem was resolved or something in order for it to count as a successful call. Personally, I'd spring for a better model from a company that doesn't hire people with anger management issues.
