ViewSonic VP2030b 20 inch LCD Monitor
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- Aspect Ratio: Standard (4:3)
- Response Time: Medium (9 - 16.9 ms)
- Contrast Ratio: 1,000:1
- Screen Size: 20.1 inch
- Display Max. Resolution: 1600 x 1200
- Monitor Type: Flat Panel LCD TFT (Active Matrix)
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Self -bending weak base (stand)
Pros
Picture as good as other same price units. Good non-management phone service personnel.
Cons
Terrible service management. Same lies as Dell. Under engineered weak base -no upgrade available.
Recommended it?
No
Weight of monitor is bending weak base. Customer service said it is a problem with no upgrade fix - only replacement of stand or whole monitor. Since I can't do without this monitor for service I agreed to "Advanced Replacement" which called for me buying another unit they send and when they get defective unit back, they credit my account. The service person on the phone was great but management is terrible. The unit never came. Management changed their mind ignoring their own Advance Replacement Program" for which I completed all paperwork. Managers refused to come to the phone in all calls I made. They also refused to fax letter confirming they will not charge my credit card - the manager, John M., actually told the phone person to say the fax may not be working. Unbelieveable.
Now I'm stuck with a monitor that I have to shove cardboard underneath the legs to stop from rocking. 3/8" gap in the back is no small deal. This was first and last Viewsonic for me.
Now I'm stuck with a monitor that I have to shove cardboard underneath the legs to stop from rocking. 3/8" gap in the back is no small deal. This was first and last Viewsonic for me.
