by mwfplus3, May 12, 2008

This is a horrible company when it comes to customer service. If you order ANYTHING from them, be prepared to keep it. Returns are a nightmare and refunds are impossible. Rebates are also a joke. I have had three bad experiences with them from three orders. You would think I would have learned after the first order, yes? If the price looks great, think twice. Go to Amazon, pay a little more, and have the peace of mind knowing that they stand behind their product. I truly advise that you STAY AWAY from this company. The do not care about their customers AT ALL. How they stay in business is beyond me.

 I would not shop here again

by marathon4ever, May 8, 2008

I just purchased a refurbished HP DV9620US 17" laptop from buy.com and found that this laptop is well used with visible damage and stains. I contacted the CSRs multiple times and were given the same answers -- Someone will be contacting you within 2 business days. Of course, no email or phone calls. <br> <br> I finally called again this morning, after 1 week, and demanded to speak to a supervisor. Again, of course, he or she is not available and will call me right back. <br> <br> I doubt anyone is going to call me. I am out $720.00 for a well-used laptop. buy.com is a fraudulent company. I caution everyone to stay away from this company. Everyone should contact the FTC to report them. <br> <br> buy.com should not be allowed to stay in business. I regret very much for not checking on buy.com before making this purchase.

 I would not shop here again

by dtcom, May 8, 2008

I recently ordered a ROOMBA REMOTE SCHEDULER ROBOTIC VAC with Inteli-Bin from Buy.com. They shipped the model 4130, which has no remote, no scheduler, no Inteli-Bin. Called customer service, returned it. Then the web site was updated to show that the SAME PRODUCE SKU was the model 4260. I ordered another one, and called customer service to request that my refund be changed to a replacement. The customer service rep promised that the model 4260 would ship. <br> <br> Of course, I got 2 model 4130's. Now Buy.com said that is what I ordered and is demanding a 15% restocking fee. That is after speaking with customer service and having them promise a full refund. <br> <br> AVOID THIS STORE.

 I would not shop here again

by jayz_box, May 5, 2008

They may have low price.... but is it worth with bad customer support and service, worst delivery time. <br> <br> I use to shop at buy.com but never recived my orders on time. This time after a month of placing the order and 6 calls they informed that it was not shipped yet. <br> <br> on the first 5 calls they said the item is shipped. on questioning why is the tracking information not availabe they said, its a problem with the shipping company. Aksing for the supervisor, they said shes busy and will call me back, never got a call. I had to call them again and again. <br> <br> <br> On questioning, why was i mis-informed on the first 5 calls that the item was shipped. she asked me to cancel my order... <br> <br> Atleast i know a place where i will never shop again. <br> <br> This company is on a downhill... lets wait for it to disappear. <br> <br> Amazon is much better in any way you compare.. check the site before buying for buy.com

 I would not shop here again

by justinthis, May 4, 2008

Placed an order for some SD Memory cards. Within 24 hour, Buy.com informed me the order was shipped and provided a FexEx tracking #. But when I checked FexEX system with the tracking number, it said it can not be found. Now 1 month passed, still same thing. Could not find a Buy.com customer service # to call,so emailed them at least 4 times but no reply from them at all. Of course they charged my credit card from day one. Now I guess I can only get my money back thru credit card charge dispute. What a CROOK company.

 I would not shop here again

by alex412, May 3, 2008

I ordered a plasma tv from buy.com on March 12th. It was listed as "on order' for 3,225.00 shipped and since it was such a good price I placed the order knowing it would eventually be in stock. Over a month later I get an email from buy.com stating the product was no longer available from the manufacturer and the order was being cancelled. Wouldn't you know a short time later the plasma was back in stock for 4,199 shipped. I emailed Buy.com asking for them to reinstate the order and received the typical form letter stating to reorder the tv under a new order. Of course I wanted to pay the 3,225 not 4199 so I called the 800 number in the email and was told they can not reinstate the original order and will NOT match the price that I originally paid. This company is selling products that they don't have and/or at prices they will not honor. In my opinion they only cancelled my order so they wouldn't have to sell it to honor the lower price. I would recommend buying elsewhere!

 I would not shop here again

by customer50, April 30, 2008

This is absolutely the worse online service that I have ever dealt with. I should have known I was in trouble by the maze one has to go through to return an item. I ordered two pairs of headphones which just fit poorly. You would think I was trying to return an expensive item. Every step was a hassle. I would advice anyone not to deal with these crooks. It took weeks of calls and cumulatively hours to finally get my money back. I am sure this was not by accident. This firm does business by making it so difficult to return anything that the customer just gives up. I guess if you get an item and do not have any problems then you are OK. Otherwise...you are in for a miserable experience. I would have just given up...it was not worth my time...I was just so angry that I kept going until I got my money back

 I would not shop here again

by honestabes, April 25, 2008

Recently ordered a laptop hard drive on a sunday with free shipping. I got an email on a thurs at 7pm that the item shipped. This is less than "outstanding service" as their mission statement implies.

 I would not shop here again

by mdc17, April 22, 2008

DO NOT purchase from Buy.com. They have products listed as "In Stock" that are not actually available. I bought a Canon HV30 and paid for 2-day shipping...five days later, I finally got a response that said the product wasn't in stock and they didn't know when it would be. They had already charged my card. When I kept calling and emailing to have it canceled, I kept getting generic responses that the product was out-of-stock but I'm on some waiting list. <br> Completely unacceptable. These guys are SCAM ARTISTS and don't even read your emails to them.

 I would not shop here again

by stiltzwi, April 6, 2008

I tried to buy a software program from buy.com but all I got was a box with no software, twice. Buy.com was nice about handling the problem for me though, I can't complain about that! First they filed a replacement claim for me, and when the replacement didn't arrive they filed a refund claim for me. Sorry to say I was not going to waste another week just to see if I would get the software or not, so I ended up buying it from a retail store. I really wanted to buy from buy.com as they had a better price and a mail in rebate that would have saved me a lot! But it's hard to save money if all I get is nothing! Sad to I will probably not use buy.com to make on-line purchases again.

 I would not shop here again

by alewis95382, March 27, 2008

Buy.com has the worst customer service of any online company, hands down. I went onto their site to order a computer and an associated Windows OS upgrade. The computer was advertised as free shipping. At checkout, I realized that the Windows OS     Read full review...

 I would not shop here again

by ltlbull, March 26, 2008

Ordered new computer, paid for overnight delivery.............still nothing 4 days later..........will cancel order in 2 days due to failure to deliver. <br> <br>

 I would not shop here again

by nancyinpt, March 19, 2008

I purchased an item that i was going to use on a vacation. I was sent the wrong item. When I contacted buy.com they told me that I would have to return the wrong item before they would send me the item I actually ordered. The time it would take to do this would make it too late for me to use the item on my vacation so I asked to have a refund instead since I will have to purchase it somewhere else. They said that they cannot refund me, they can only send a replacement item. They said they cannot issue me a refund even though the mistake was theirs. When calling their customer service I was put on hold for at least 10 - 15 minutes each time. It was difficult to understand the accents of the customer service people. It was buy.com's mistake and they are penalizing me. The item in question was only a $13.00. They are going to lose me as a customer for life simply over the profit margin on a $13.00 item.

 I would not shop here again

by brewsom4me, March 17, 2008

Horrible shipping. Took over 3 weeks to get to me...then the product didn't even work!!! Their "Customer Service" dept was non existent at best. From my scads of emails sent to them, I get form like responses and never even addressed my concerns.I tried     Read full review...

 I would not shop here again

by lengrant, February 28, 2008

I have purchased from buy.com a few times. I have always been pleased with the merchandise. My only problem, they are quick to take your order and charge your credit card but a little bit slow to ship out your order.

 I would shop here again

by reviewasap, February 27, 2008

THEY HAVE THE WORST CUSTOMER SERVICE - BUYER BEWARE DO NOT USE BUY.COM. So here's my story, I go and buy a keyboard from them, where there is NO indication that the item I will receive is going to be a returned/open item. According to the website, I was     Read full review...

 I would not shop here again

by jazexand, February 21, 2008

DO NOT BUY from buy.com! Their business practice and customer service is beyond shadowy. I followed an online advertisement for a product and received an invoice totaling $59 more than the online price, $15 of which was assessed as a "shipping and handling" charge (which was NOT detailed in the online checkout). I discovered this an hour and a half later when I received the emailed invoice. When I called to cancel my order due to this sneaky charge, the customer service representative said that they have a "15 minute buyer's remorse period." Again, they did not email the invoice until and hour and a half after the purchase was made! When I asked to be put in touch with her [customer support] supervisor, she would not do so and informed me that I had a "50/50 chance" of cancelling the order. The following day, I received an email saying that the order could not be cancelled and that I could either keep the product when it arrived or return it at my own cost, should it be delivered when I am not home. This company is an outrage. PLEASE BE WARY AND DO NOT SUPPORT THIS COMPANY.

 I would not shop here again

by guzziee, February 20, 2008

bought a Xbox 360 Live 12-Month Gold Subscription Card (FREE 1 Month Bonus), they never delivered. They said: <br> "Title to goods passes to you upon delivery to the common carrier." <br> <br> wtf!! Now I'm out $42 bucks and no card, never got it delivered....crooks!! will never buy from them again....... :(

 I would not shop here again

by g8rdoug, February 18, 2008

I am a regular on-line shopper and I have spent thousands of dollars on everything from computer hardware to Christmas gifts. Attempting to order something from Buy.com was by far my worst experience. I needed to buy a computer backup system and, after     Read full review...

 I would not shop here again

by patsydarling, February 15, 2008

DO NOT buy a gift (or anything else) from Buy.com! They have a ridiculously short return time, so if you hold on to your gift for a week or two, the recipient will not be able to return it if defective. My husband gave me a defective gift and we're out     Read full review...

 I would not shop here again

by Buy.com Shopper, February 4, 2008

Best price anywhere and well packaged, very quick shipping, excellent.

 I would shop here again