by blueyedgirl47, August 28, 2001

I've used Amazon.com several times for things ranging from books and CD's to computer keyboards. Only one thing have I ever returned, and I had no problem with customer service. Most of the time I use express delivery and it shows up one or two days     Read full review...

 I would shop here again

by janiejetz, January 31, 2007

Occasionally I purchase books, CDs and DVDs from Amazon.com. When I buy new, the service is usually as it says, and I get my shipment during the time frame that is given. However, the two times I've purchased used books, I've had terrible     Read full review...

 I would shop here again

by shamantha, January 8, 2003

If you are attempting to find out if an item is really in stock, or need to order numerous copies of books or other items, you are better off calling Buy.com. Amazon is one of those e-tailers who would rather not talk to you on the phone, so there is no     Read full review...

 I would shop here again

by belleofmem, March 14, 2003

I have found Amazon.com quite good when ordering books but not good for other products. If, for example, a kitchen appliance doesn't work but it lasts longer than their 1-month return policy then you are pretty much up a creek. I'd stick to buying books     Read full review...

 I would shop here again

by jerdw, March 3, 2002

I went to buy SSX Tricky on Amazon. I searched for it and found it and then I ordered the game. I was a little mad because it said that it would take 5 - 7 business days for it to come. i was going to use the express shipping or the 2 day delivery but it     Read full review...

 I would shop here again

by bellgirl, August 21, 2001

I am a Rewards Programs freak. I do them all. But, one thing you can guarantee, Amazon.com does not participate in any of them. I only shop where I can get something in return. especially from the website ebates.com. However, you can earn gift     Read full review...

 I would not shop here again

by mbbratschun, June 2, 2003

My order from Amazon.com arrived a few days late and was missing part of the order, which, at first, rally disappointed me. Upon contacting them, they quickly dealt with the mix-up and seemed sincerely sorry for it. Since then I have had not difficulty     Read full review...

 I would shop here again

by valjay1, July 1, 2003

Usually good, but try to find a contact phone number or email address in their maze of menus when yo     Read full review...

 I would shop here again

by acbiccy, November 27, 2002

used before & never had a problem, but ordered a reference book that took 6 wks to arrive, and had no notifications that it would be late, had to keep checking my account to find the     Read full review...

 I would shop here again

by ploog-bear, October 19, 2005

Amazon's web facility will tell you what you want to buy in order to be the perfect teeny bopper. It'll tell you what everyone buys; what their favorite nasal spray is; how often you can find the phrase "aerosol cheese," and other matters that are     Read full review...

 I would not shop here again

by skigt, February 18, 2005

While the selection at Amazon is ok, you are forwarned that thier shipping, shipping policies, return ease, and customer service are totally egregious and way substandard. The items that I selected were a Garmin handhend GPS for 199.99 and the     Read full review...

 I would shop here again

by suez1, August 24, 2004

I'm annoyed at Amazon's selling policies for becoming a seller of used items. Their site says, "Everyone is welcome to list items for sale at Amazon.com" - but apparently that isn't true. Only those who pass a "payment" screen may sell. When I tried to     Read full review...

 I would not shop here again

by lokijones, May 26, 2002

I am a very budget minded shopper and decided to buy a used book from a 3rd party seller on Amazon. Great experience, almost new! So I decided to sell my own collection of books so I could afford to buy more new books, great at first, now EVERYBODY is     Read full review...

 I would shop here again

by gdiaz, November 4, 2003

Delivery speed: lower than average. The sellers that operate through Amazon are much faster. <br> Order accuracy: excellent. They have the products and accomplish with the descriptions, but in some cases the technical specifications are not complete. <br> Customer service: fast but unreliable. Their answers arrive soon, but you cannot trust on them. I asked for a product that they had in stock. On January 6 I asked why it was not shipped. The answer was that for free shipping they could take 3 to 5 working days. I answered that they had planned to take more than 10 working days to January 14. They proposed to speed up the shipment by using two days shipping at no additional charge. <br> Some days later I found that the free shipping was not true. They changed to two days shipping and charged my credit card breaking their promise of not additional charge and without my authorization for this charge. <br> Overall satisfaction: I had a long and good relationship with Amazon during some years, but in the last one they are making errors and abusing of the customers. <br> I had presented another claim and are waiting their answer that will share here. <br>

 I would not shop here again

by tinkkerbell, June 23, 2004

I have only shopped at Amazon twice. Both times I purchased books. They were slow to arrive, and I could not locate the number to check my order. They give find my package option on your account screen, but it don't tell you much. I do trust them as far as giving out credit information, or selling your info. You also can get discount products. I only paid 1 penny for both book, plus shipping, but my order took two weeks longer then I thought. I guess if you don't care when it comes it would be a ok sight.

 I would not shop here again

by mikemac4498, December 17, 2003

I ordered several items on November 28th and choose to group all my items together in one shipment. One of the items was not going to be available until December 16th so my order was going to be delayed until then. On December 17th I received an e-mail stating another delay and that my shipment was due to arrive by the 24th now. I contacted them via e-mail (I've searched for a phone number to talk to a live person but haven't found one yet) and found that one item was delaying the whole shipment and that now the expected delivery date was December 30th. These are Christmas gifts that I ordered well in advance and now I have to go and try searching the stores for them so that I can get them in time. This is the first time that I've had a problem with them and it will be a while before I attempt to order anything from them in the future. <br>

 I would not shop here again

by tencheer, May 18, 2006

I have used amazon.com for years and loved it, but recently we had a TON of purchases charged to our card that we did not make. After noticing this we told them and it has taken over 6 months to resolve the issue. So while amazon is very handy, be cautious and I would not leave my credit card on the account.

 I would shop here again

by ravecoder, January 20, 2007

Thank you for the feedback -- I was going to make a kitchen appliance purchase, but after reading the many negative feedback ratings, I will limit my experience with Amazon to ordering books only. I have had pretty good luck with those, usually. Gee, Amazon, I hope you actually read the feedback and do something to improve customer service, before you no longer have any customers to service!! Shame on you, Amazon...

 I would shop here again

by djking2099, November 14, 2006

Shipping charges are very confusing. They don't tell you what they are until you get to the very last screen. Their default shipping is called "Standard Shipping". This is not, I repeat NOT, the Free Shipping they advertise. To get the Free Shipping you must click on the Shipping Icon, then click on the Free shipping option. Amazon's prices and inventory are great but their purchasing procedures leave a lot of room for a customer to misunderstand. I am sending a copy of this review to Amazon in the hope they will make it less confusing to complete an order.

 I would shop here again

by mostlyundecide, October 31, 2003

CHECK YOUR CONFIRMATION EMAIL AGAINST YOUR SHIPPING EMAIL <br> <br> WATCH YOUR SHIPPING INVOICE - Got a sale price? Double check it - as I have twice bought something at a sale price (one sale price, another time "gold box" sale price), and it shows I got the sale price on the order confirmation email, BUT when it ships they send another email - the Shipping Confirmation Email with the sale price GONE and a higher price charged to my credit card instead! I did manage to get my credit but it was a pain. <br> <br> Also, when using a $25 gift certificate it showed on my confirmation email total, but when shipped the shipping invoice showed no certificate and I didn't get my $25 gift certificate taken off before they charged my credit card. <br> <br> It took 3 emails (sent with copy of confirmation email as proof), and about 5 weeks, but they did finally contact me and tell me there was a "computer error" and my credit card was credited for the $25 overcharge they made. <br> <br> Just be careful to save you confirmation email and check it against what your credit card is actually billed.

 I would not shop here again

by jburns323, December 20, 2003

I have ordered many times from Amazon without a hitch. I always received what I ordered, most of the time earlier than estimated. However, all of that changed a few weeks ago. I went through the usual routine, placed my order, got the confirmation email, and thought everything was OK. That is until I received two identical boxes with identical items. I read the help section of the site and printed a return label for one of the boxes. They processed my return but deducted the shipping charge because "...your return is not the result of our error, shipping costs associated with your return will be deducted from the amount of your refund." I tried to explain that it was not my fault, but they insist that it is. Their customer service stinks! A canned answer with no attention to the customer is all you get...pitiful. Otherwise, if you want convenience and low prices on some things, Amazon is OK...just don't expect to be treated like a good customer!

 I would shop here again