by nonepinionuser, January 2, 2004

Be very careful for the "INstant checkout" amazon will not play games you click it you bought it It was not a fast check out as I thought...I had found a better price somewhere left the site and later that day found I had clicked and bought and item without any confirmation ,,,my credit card was charged and amazaon told me that it was too late to cancel since it had been more than 90 minutes they even had the nerve to send it in 2 days delivery. that was my last order and used my credit card,,I imediately removed the credit card I used the last time, becuase they will use it without your confirmatiing they said that they will refund me but charged me the 6.00 to send it to me. <br> <br>

 I would not shop here again

by agfachen, June 29, 2007

Have been a customer to Amazon.com for years and I even hold a Amazon Visa card. I have been very happy with it until now... Ordered a Nikon D200, transaction failed. Fine. That's because of the security measurement from the issuing card company. Called customer service, got everything straighten out, retry the payment, still failed. Called Amazon Visa again, resolved everything again. Still failed! Now it triggered a 24 hours lock on credit card because they tried one too many times. The story goes on and on and on... Turned out, Amazon messed up my credit card number in my account somehow so the numbers don't match. This raised a BIG red flag they way they handle customer's private information. Canceled the order, on the phone to cancel Amazon Visa card as well. <br> <br> In the past 24 hours, I talked to 5 different representatives on the phone. The people from Amazon Visa are RUDE, but the representative from Amazon.com was very nice. And I thought the "Call Me" function on Amazon.com was nice, too. But too bad, one instance is too close to comfort, I won't trust Amazon the same way anymore.

 I would not shop here again

by blaine_c, January 12, 2006

Their "Free Shipping" is a scam! What they don't tell you is they will ship your purchase when they feel like it, not promptly! I ordered something on the January 11, they will not even ship it until January 16th - even though it's currently in stock. Then they put it on the slow boat to china with an arrival date around January 23. <br> <br> What a joke! Free shipping - Yea Right! <br> <br> Their web page should read "Free Shipping when we Feel Like shipping it to you!" <br> <br> When I tried to Cancel the order, as it has not shipped yet, I'm told they can't cancel it as it's in a queue for shipping. What kind of crap is this? If you have the item in your possession, you should be able to cancel an order. <br> <br> Be very careful and never order on-line. Call and talk with someone. The on-line system sucks!

 I would not shop here again

by pdimama, October 1, 2007

Overall I have always had good service from Amazon. HOWEVER!!! I recently ordered a soup tureen that arrived broken. It was poorly packaged and I noted that in my return request. Obviously no human read that note. The second tureen arrived broken also. this time when i requested a return the automated reply said it was already shipped. i spoke with person and he could/would not assure me the next shipment would be packaged any differently and offered me a full refund. I was very disappointed and will not deal with Amazon for fragile items any longer!

 I would not shop here again

by raymondqlam, September 28, 2007

I paid $1698 for a brand new camera lens, Canon EF F/2.8L IS USM. When I received it, the packaging is bad(no shipping support inside the box) and the lens that Amazon shipped to me had dirts all over it. I am giving Amazon a second chance to earn my business by contacting customer service department requesting a replacement unit. It's been more than 12 hours from the time that I called no one from Amazon contact me to confirm that they will ship out a replacement lens. I paid for 2 days shipping because I need the camera for a trip. I regretted that I ordered this expensive lens from Amazon. I should have order it from a BHPhoto or some other big camera store on the web. I am posting the order number here so that someone in Amazon management can see this order and take some action on it. Order number# 102-9420238-5203304.

 I would not shop here again

by giobella, December 13, 2004

The item I was looking to purchase clearly said Free Shipping - yet when I went through the Amazon link - not only was shipping not free, but it was over $66.00!!! Good thing I saw that before the order was complete..

 I would not shop here again

by thewatts, November 5, 2005

We attempted to purchase the Magellan 700 GPS from Amazon. After one attempt to deliver at 2:00 p.m. when no one was home, UPS sent it back to Amazon. We contacted Amazon about this goof up and were told they could not resend the product but encouraged us to return to their web site and place another order. We did go back to Amazon.com to place another order but the very same product's price was then $50 more. Amazon canceled our order saying we had given them an undeliverable address which was a total falsehood. We will never purchase from Amazon again.

 I would not shop here again

by bre1er, February 3, 2007

Please do not buy books especially text books from Amazon.com. I purchased a stats book from a seller who flat out lied in writing about when she shipped it. I had to buy an extra book because I figured she never sent it. And Amazon.com could not care less.Amazon will let anyone sell on their site and even lie with a written contract, please avoid and save yourself the stress, hassle and money.

 I would not shop here again

by yankeedon, September 20, 2006

I ordered a Samsung Television from Amazon.com. It is 4 weeks later (3weeks after delivery date) and the package is still not here. Worst, it is difficult to get information about your shipment with Amazon. The challenge to find the way to speak to a customer service rep rivals my utility company. When you finally get someone, they can't tell you much. I just spent another 45 minutes trying to find out about it. I am on the verge of buying a TV locally and not accepting Amazons (if it ever comes) then disputing the bill. I have bought a lot of other things from Amazon, with no problem. This experience is going to make me think twice about using them again.

 I would not shop here again

by olegy, July 12, 2005

Amazon sucks. It is no longer a good e-commerce shop. stay away. Last three order form amazon - one is lost in mail, second - took 3 weeks to deliver, the third one - ordered a simple item, they changing delivery dates - initially it was 5 business days, now it is showing 2 months - TWO MONTHS!!! to deliver. The product was in stock. <br> I have a few gift certificates from amazon - earned them by using Amazon VISA - going to spend them out, close that VISA account and would never shop there again.

 I would not shop here again

by bensranch, August 25, 2005

Worst customer service and web site I have ever used and I order computer parts daily for an IT company. No customer service phone number. The info on the site is inadequately updated. Once you find a way to email customer service, which is nearly impossible, they don't get back to you. Shipping selections are ignored. Multiples shipped w/o warning. We are never ordering from them again.

 I would not shop here again

by althura, August 8, 2005

I ordered a cell phone with 1 year service agreement on Wednesday morning, the availability status for this phone is usually ships within 24 hours, and still is at the time of this writing. However, my phone didn&#146t get shipped out until Friday afternoon, and I won&#146t received until Monday evening even though I chose 2 day shipping. So if you are ordering a cell phone from them, expect &#147usually ships within 24 hours&#148 to be &#147usually ships within 2-3 days&#148, and &#147Two Day Shipping&#148 to be &#147At least four days shipping&#148. Adding insult to injury they activated my phone on Thursday, so I&#146ll paying for 5 days of wireless service without even having the phone. When emailing customer service regarding this issue, it took them more than 24hrs to give me a canned response of contacting the service provider and place the account temporarily on hold. Placing the account on hold will only prolong my contract time, not change the activation date. And if I&#146m unsatisfied with my service provider, I will only have less than 10 days to cancel it instead of the normal 15 days.

 I would not shop here again

by surfmann, February 19, 2007

It is highly discouraged to use Amazon.com for ordering college textbooks. The books for class were ordered as soon as the list of classes was posted and it was assumed that a month would be plenty of time for their regular shipping since the books all showed "in-stock." WRONG! They were delivered after the first week of school.

 I would not shop here again

by ilsaggio, August 7, 2006

Free shipping is not always free! I was in the process of ordering a product that was presented online by Amazon.com as including free shipping. When I went to check out I found a $10 shipping charge added to the price of the product. I opened the link that tells me why I wasn't eligible for free shipping and learned that I wasn't buying the product from Amazon.com after all, I was buying it from another company that does charge for shipping. Now, the product in question was listed as being sold by Amazon.com with free shipping, but is actually sold by another company that charges for shipping. Am I missing something here? Is this false advertising? It certainly is misleading the consumer, something Amazon.com seems to do very well. Be careful - I don't trust their posted prices or when Amazon.com says "Free Shipping." It's probably a ploy to lure you into purchasing the product at an increased cost. I canceled my order and will not order from Amazon.com in the future.

 I would not shop here again

by aking8, April 10, 2004

My microwave arrived damaged - it had a dent in the metal above the door. I requested a return and a refund from Amazon through the website. I repacked this heavy box, which took almost an hour to do, dragged it outside to the front porch. The next day, UPS didn't pick it up. They left a note that the pickup ticket they got was for an item under one pound! Although I have emailed Amazon.com now four times to tell them this is a 65 pound microwave, they continue to order UPS pickups for a package under one pound. I still have had no luck getting them to pick this up! Amazon.com won't give me credit on my credit card until they get the microwave back, however, they won't order the pickup correctly. So this microwave sits on the front porch in the box, and if Amazon never orders the pickup correctly, it will never get picked up. This stress of having to deal with incompetency at Amazon.com is not worth the $50 bucks I was saving. Believe me - go to Sears or someplace where you can actually pickup your large item. <br> .

 I would not shop here again

by robsresources, April 8, 2004

Amazon's customer service is a joke. No matter what your problem you will get scripted responses that don't come close to taking care of the problem. I've seen the quality of their service nose-dive in the past 9 months. I used to enjoy buying from them. Now, it's a rarity not to have some kind of problem. Trying to communicate with their csr's is impossible. They either have no comprehension of what you are trying to communicate or they chose to act as stupid as possible.

 I would not shop here again

by gusandvinnie, June 14, 2004

I bought a book through Amazon. They took the money, passed the order on to a company that went out of business, and after three weeks of e-mails, never returned the money, and never heard from them again. They lost this customer for good.

 I would not shop here again

by luckyleroy, February 13, 2006

I have shopped at Amazon several times and always been happy with the experience. BUT NEVER AGAIN!! I was about to order a $200 cordless phone and wanted to ask about the warranty on a refurbished item so I call a customer service 800 number that has been in my file, unused, for a couple of years. Guess what.. This line is not in service, it has been replaced by a 900 number!! That's right! They want me to pay a charge by the minute for the privilege of holding on until they have a customer service rep available!! <br> <br> I refuse to deal with a company that is afraid to talk to a customer who wants to order a product!!

 I would not shop here again

by bjn1, April 9, 2004

I was very disappointed with Amazon. I was trying to purchase a Bratz doll salon as an Easter present for my 9 year old niece. I bought on-line 10 days ago and got the purchase confirmation the next day of shipping. I have waited and waited and the package never arrived. I leave for London tomorrow where my niece is, and I have no present to give to her. Amazon say their is nothing they can do and I wont receive it till April 13th after easter and after I depart for London. Now I have left it so late to purchase this item anywhere else that they are all sold out and I have to arrive empty handed. Telling my niece that the Amazon lady said she was sorry is no consolation for a 9yo. I even called them first thing this morning Friday the 9th to see if they could over night it to me and they said no. <br> I will never never never waste my time and money at Amazon again and I will tell my friends the same. <br> Thank you

 I would not shop here again

by knoydart, October 19, 2005

OK prices, huge selection & convenient if you're a shopper, a hell of absolute arrogance, arbitrary barriers, dreadful customer support & even worse attitudes to problems if you're a seller.

 I would not shop here again

by truth_in_adver, December 4, 2007

Completely deceitful! Advertised Free shipping on the order page for this very product. I was in the process of ordering quantity two of this item totalling over $100. At the end when the final order came up on the screen, they had ADDED SHIPPING and sales tax! <br> <br> I wrote to them and two weeks later they NEVER BOTHERED TO REPLY.

 I would not shop here again