by mdc17, April 22, 2008

DO NOT purchase from Buy.com. They have products listed as "In Stock" that are not actually available. I bought a Canon HV30 and paid for 2-day shipping...five days later, I finally got a response that said the product wasn't in stock and they didn't know when it would be. They had already charged my card. When I kept calling and emailing to have it canceled, I kept getting generic responses that the product was out-of-stock but I'm on some waiting list. <br> Completely unacceptable. These guys are SCAM ARTISTS and don't even read your emails to them.

 I would not shop here again

by stiltzwi, April 6, 2008

I tried to buy a software program from buy.com but all I got was a box with no software, twice. Buy.com was nice about handling the problem for me though, I can't complain about that! First they filed a replacement claim for me, and when the replacement didn't arrive they filed a refund claim for me. Sorry to say I was not going to waste another week just to see if I would get the software or not, so I ended up buying it from a retail store. I really wanted to buy from buy.com as they had a better price and a mail in rebate that would have saved me a lot! But it's hard to save money if all I get is nothing! Sad to I will probably not use buy.com to make on-line purchases again.

 I would not shop here again

by alewis95382, March 27, 2008

Buy.com has the worst customer service of any online company, hands down. I went onto their site to order a computer and an associated Windows OS upgrade. The computer was advertised as free shipping. At checkout, I realized that the Windows OS     Read full review...

 I would not shop here again

by ltlbull, March 26, 2008

Ordered new computer, paid for overnight delivery.............still nothing 4 days later..........will cancel order in 2 days due to failure to deliver. <br> <br>

 I would not shop here again

by nancyinpt, March 19, 2008

I purchased an item that i was going to use on a vacation. I was sent the wrong item. When I contacted buy.com they told me that I would have to return the wrong item before they would send me the item I actually ordered. The time it would take to do this would make it too late for me to use the item on my vacation so I asked to have a refund instead since I will have to purchase it somewhere else. They said that they cannot refund me, they can only send a replacement item. They said they cannot issue me a refund even though the mistake was theirs. When calling their customer service I was put on hold for at least 10 - 15 minutes each time. It was difficult to understand the accents of the customer service people. It was buy.com's mistake and they are penalizing me. The item in question was only a $13.00. They are going to lose me as a customer for life simply over the profit margin on a $13.00 item.

 I would not shop here again

by brewsom4me, March 17, 2008

Horrible shipping. Took over 3 weeks to get to me...then the product didn't even work!!! Their "Customer Service" dept was non existent at best. From my scads of emails sent to them, I get form like responses and never even addressed my concerns.I tried     Read full review...

 I would not shop here again

by lengrant, February 28, 2008

I have purchased from buy.com a few times. I have always been pleased with the merchandise. My only problem, they are quick to take your order and charge your credit card but a little bit slow to ship out your order.

 I would shop here again

by reviewasap, February 27, 2008

THEY HAVE THE WORST CUSTOMER SERVICE - BUYER BEWARE DO NOT USE BUY.COM. So here's my story, I go and buy a keyboard from them, where there is NO indication that the item I will receive is going to be a returned/open item. According to the website, I was     Read full review...

 I would not shop here again

by jazexand, February 21, 2008

DO NOT BUY from buy.com! Their business practice and customer service is beyond shadowy. I followed an online advertisement for a product and received an invoice totaling $59 more than the online price, $15 of which was assessed as a "shipping and handling" charge (which was NOT detailed in the online checkout). I discovered this an hour and a half later when I received the emailed invoice. When I called to cancel my order due to this sneaky charge, the customer service representative said that they have a "15 minute buyer's remorse period." Again, they did not email the invoice until and hour and a half after the purchase was made! When I asked to be put in touch with her [customer support] supervisor, she would not do so and informed me that I had a "50/50 chance" of cancelling the order. The following day, I received an email saying that the order could not be cancelled and that I could either keep the product when it arrived or return it at my own cost, should it be delivered when I am not home. This company is an outrage. PLEASE BE WARY AND DO NOT SUPPORT THIS COMPANY.

 I would not shop here again

by guzziee, February 20, 2008

bought a Xbox 360 Live 12-Month Gold Subscription Card (FREE 1 Month Bonus), they never delivered. They said: <br> "Title to goods passes to you upon delivery to the common carrier." <br> <br> wtf!! Now I'm out $42 bucks and no card, never got it delivered....crooks!! will never buy from them again....... :(

 I would not shop here again

by g8rdoug, February 18, 2008

I am a regular on-line shopper and I have spent thousands of dollars on everything from computer hardware to Christmas gifts. Attempting to order something from Buy.com was by far my worst experience. I needed to buy a computer backup system and, after     Read full review...

 I would not shop here again

by patsydarling, February 15, 2008

DO NOT buy a gift (or anything else) from Buy.com! They have a ridiculously short return time, so if you hold on to your gift for a week or two, the recipient will not be able to return it if defective. My husband gave me a defective gift and we're out     Read full review...

 I would not shop here again

by Buy.com Shopper, February 4, 2008

Best price anywhere and well packaged, very quick shipping, excellent.

 I would shop here again

by bross00, January 31, 2008

I ordered a WII Bundle from Buy.com today. I used a credit card associated with my home address and had shipping set to deliver to my home address. Yet 8 hours after I placed my order I received an email asking I fax back an Order Authorization form     Read full review...

 I would not shop here again

by wonder1981, January 30, 2008

I recently decided to network two computers together and needed a new router. I didn't want to pay a bundle for one, so I went shopping online to find the best price. This is one time my frugal-ness may have came back to bite me. I came across a     Read full review...

 I would not shop here again

by what_a_ripoff, January 29, 2008

I ordered some electronics from Buy.com. A few days later I received an email from Buy.com stating that my order was canceled due to an error. Their email was evasive and general. My reply email asked for more specifics on what the error was. They responded with a duplicate of their first email. Four times I tried to get specifics on why my order was canceled, only to get the same form letter evasive reply four times. Very poor customer service. Buy.com shopper beware!

 I would not shop here again

by dh19440113, January 27, 2008

I bought a item from buy.com and they put me on back order without any warning. The customer service was very incompetent and told me they ran out of stock long ago and they will restock and fill my order. weeks passed nothing happened. i email again they still didn't have it. They are terribly incompetent and i was forced to call them in order to cancel.

 I would not shop here again

by schultzee, January 24, 2008

Attempted to purchase a Weber Gas Grill totaling nearly $900. Item showed in stock at time of purchase. This was a corporate purchase, so we mailed a check. Buy.com cashed it, then sent notice that item was out of stock. Waited three months before     Read full review...

 I would not shop here again

by russ1smith, January 24, 2008

I placed an order on January 3rd. At the time, Buy.com's website claimed the product was IN STOCK. I got an e-mail a few days later saying the product was OUT OF STOCK. I waited for two weeks, then checked buy.com's website which once again said the     Read full review...

 I would not shop here again

by getvas, January 22, 2008

PROS: Compititive Prices CONS: Very Poor Customer Service I have purchased four times till now from BUY.COM , every time I was a happy customer. The products reach out on time with the exception of a day or two delay some times, but are always     Read full review...

 I would not shop here again

by lord_almighty, January 16, 2008

I placed the order for a Minolta 7Hi late tuesday evening. I selected next day delivery. The next day I had a message to call them for order confirmation. I was not able to get back to them until the evening. The order then did not ship until thursday.     Read full review...

 I would shop here again