Crutchfield

My car (Infiniti I35 2002) wasn't listed on the site. Two emails to support told me that I needed two antenna convertor cables to connect the FM modulator to my factory radio, even though this was not listed on the site itself (in fact, the site said that the two cables were "not recommended" for my car). So I receive the FM modulator and the two cables, and the enclosed installation instructions are generic and give NO information whatsoever about how to remove the radio from my car, or how to connect the FM modulator to the cables, or how the cables connect to the antenna jack. I suppose I could get on the phone and be guided through it, but Crutchfield needs to include some better instructions - at least tell me how to remove the radio on an Infiniti, or tell me how to TELL if the radio needs those metal release tools or not. I'll probably wind up damaging my dash trying to pry off the panels since the much-touted "information for your car" sheet doesn't exist. At least include general instructions for connecting an FM modulator to a factory radio!

 I would shop here again

It ended up costing me a tad bit more... I looked at it one day and purchased the next. In that time it went on sale, so the installation stuff didn't come free... and I think I missed out on free shipping.

 I would shop here again

Prices seem a little high, selection of merchandise is relatively poor.

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I received the wrong install kit for my car radio. Before ordering the antenna I called for advice. The person who answered (I can provide the name if you wish) told me I needed a mast to mount the antenna. I said that the information on the WEB site said that mounting hardware was included. He said no it wasn't. I did not believe him and ordered the antenna on-line (instead of completing the order on the phone). I was right, he was wrong. I installed my antenna with no problem and no separate mast. Would I make another purchase from Crutchfield again? Have not decided. Best Buy can provide the kind of service I received.

 I would shop here again

Product arrived in a damaged box, with no invoice.

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Excellent

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Too long on ground shipping for the price.

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Did not include all the necessary parts needed to install cd player into my VW jetta.

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Overall, I think Crutchfield is a good merchant as this is my second experience with them. This last experience is frustrating because I was not informed that I would need to be home to sign for the shipment. I would have given a business address instead because I am rarely home. They are currently shipping another order by next day UPS after the previous FedEx shipment could not be picked up or re-routed. I am expecting the shipment tomorrow and feel that Crutchfield has handled this well. I wish they would inform customers about the signature requirement at the time of checkout.

 I would shop here again

It is a good place to shop. I especially love their prices. They have to work on the layout of their website.

 I would shop here again

I bought an Alpine headunit to install into my old Volvo wagon. The headunit was fine, and the shipping was very fast (probably because I live in the same state as Crutchfield).

My beef? They had no "Mastersheet" instructions for my car! They talk these up big-time on the site, but all I had to go on were these useless Scosche instructions.

I called tech support, but they were sort of haughty and gave me bad info.

I asked my master Volvo mechanic (ASE, 30 years' Volvo experience, owns his own shop) to do it, and he agreed. A few days later he said he couldn't find a way to do the install and have it look as good as he'd like.

I ended up paying Best Buy $100 to do the install. It sounds fine, but I would've saved about $40 if I'd just bought the unit from them in the first place.

Bottom line: Crutchfield is OK if you have a super-common car--late-model domestic or Asian import--and you're handy with DIY stuff--esp. electrical in nature.



 I would not shop here again

The website is well organized and easy to understand. The product selection is good.

All of this is fine,except....their prices are mediocre at best. Fine you get a dash kit and wire harness free. But you spend a bunch more for the product in the first place, so no real savings. I found my stereo for $150 less at a different online store (yes auth dealer, no not refurbished). If I wanted to, I could have had somebody install it for me, and paid for the harness/dash kit and still saved ~$75.

 I would not shop here again

My advice is to shop around for better prices before buying from Crutchfield. For example, I just purchased a Panasonic Tau 32" HDTV Model# CT-32HX41 at Best Buy for $1298.96. Circuit City had it for 1399.99. If I would have ordered the same HDTV from   Read full review...

 I would shop here again

Everything went find with ordering but when I tried to call tech support about a question installing a car alarm system the guy was short and did not really listen to my problem. So I called back after about a hour and got someone who would listen to my   Read full review...

 I would shop here again

I used the online wizard to find which CD player would fit a 2000 Tracker and bought a Blaupunkt. It arrived on time with a thorough Tracker-specific installation manual. Unfortunately, this unit does not fit properly in my car (NO single-DIN unit fits   Read full review...

 I would shop here again

I've shopped Crutchfield for over 15 years. Their appeal is, far and away, in their customer service. The salespeople are knowledgeable. Their selection is pretty good - and getting better again. They are very trustworthy (MUCH more so than your   Read full review...

 I would shop here again

CRUTCHFIELD IS ONE OF THE CONSUMER'S BEST RESOURCES

For decades, Crutchfield has been a stalwart mail-order electronics retailer that gave gearheads like me an alternative to the high-priced TV/Stereo shops in town. Their catalogs are   Read full review...

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Very pleasant.

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reliable

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not too bad

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Online order, Easy , Would buy more but the prices are high in some areas. Liked the free shipping and no tax. Quality website.They do go the extra mile in informing you of easy returns and customer satisfaction appears to be of importance.

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Quick, easy, satisfying.

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EASY AND QUICK TO COMPLETE WITH INFORMATION GIVEN.

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My shopping experience at Crutchfield was somewhere between excellent and outstanding; HOWEVER, my experience with UPS was DOG-DOO (very unacceptable).

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I was very pleased with my purchase and I would buy from crutchfield again.

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very good. above average. easy online ordering. can't ask for much more than that, right?

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I've bought several stereo components and car stereos from crutchfield and have always been pleased with the quality, price and service

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Great customer support but a little pricey.

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Despite some confusion over products requested, Crutchfield Cusomer Service has been very responsive to making corrections.

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Great service,good pricing. Web sight was outstanding. Comparisons were great and very simple to use. It made it much easier to pick out my purchase.

 I would shop here again