Read reviews on Dell
Dell
Average Rating: 3/5.0 store rating
On-Time Delivery 3
Customer Service 2
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Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
TERRIBLE
by bobcats71, June 6, 2003
Terrible!!!! I purchased the unit have had it for 2 weeks but have not been able to connect with my PC because I use windows NT I need a serial cable--DELL is out of stock and doesn't know when they will get it. Also, made the mistake of having it     Read full review...

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
Terrible return policy for defective merchandise
by rwkhms, June 5, 2003
We purchased a western digital hard drive from Dell. When we went to install it, the hard drive was defective. We contacted Dell, who refused to take it back, as it had been more than 30 days since we ordered the drive. Beware of this ridiculous policy     Read full review...

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
Avoid or be cautious
by hansendw, June 4, 2003
Ad says "In Stock". I ordered online and received email saying would be delivered in 2 days. 3 days later I called to find item back-ordered for ONE month. Online page still claims "in stock". Long hold time for customer service (>20     Read full review...

x I would not shop here again
 
Author's Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
Dell's humans are here: 1-800-624-9897 ext 66966
by Guru, June 4, 2003
I thought I found the best monitor for my space issues at home (and it would have been) but I quickly learned that the monitor I bought a minute before was not compatible with my system. <br> <br> I immediately tried to cancel the order but found the     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
Dell does everything to make the customer happy, in my experience.
by samfried, June 1, 2003
After looking and looking for a GOOD laptop (PC Replacement) computer I went for a Dell. I bought one from Dell.com I was very happy with the 1st. So I went and bought another one from Dell by phone 800.www.dell. I must admit I had problems with the     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
my experiene was in one word the greates
by joanndotson, May 27, 2003
my expereince at dell was great even though it was over the phone. The sales person was the best, the order was right , and i received my system a day     Read full review...

  I would shop here again
 
Author's Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
DELL SUCKS......DELL SUCKS.......DELL SUCKS.....
by autofixer2, May 26, 2003
My story could take 3 full pages and as a matter of fact I mailed a letter addressed to Mr. Dell and I received it back marked "return to sender". <br> I bought 2 dimension 2350's and a inspiron 1100 notebook. The first problem was getting live     Read full review...

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
Very good, would buy from again!
by tu71586, May 25, 2003
Took a couple of days to finally ship, but overall, great price from a reputable merchant. I like the stackable     Read full review...

  I would shop here again
 
Author's Rating: 3/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
Make sure you buy the correct product first, canceling and reordering is a pain
by marksum, May 22, 2003
I ordered a linksys router from Dell model number BEFSR11. About two hours after I ordered it I determined that it was not the one I wanted. I called immediately to cancel that order and order the one I wanted. They told me that they could not cancel     Read full review...

x I would not shop here again
 
Author's Rating: 3/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 2/5.0 store rating
My overall experience was OK.
by kwfromdallas, May 19, 2003
I got a great price on the S45, but it was not in stock for nearly a month. Luckily, I did not need the camera in a hurry, so it worked out. The customer service department was responsive to my inquiries.     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Dell Online Store: <i>D</i>ead <i>O</i>n <i>S</i>avvy
by jetbluefan1, May 17, 2003
As if you didn&#146t know, Dell is one of the largest computer companies in the world. Known for high quality desktops, laptops, printers, etc., my cousin asked me to order her a product that had a copier, printer and scanner all-in-one machine. So to     Read full review...

  I would shop here again
 
Author's Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
I bought a dell 8250,called...
by nozoma_dt100, May 16, 2003
I bought a dell 8250,called dell for a floppy and a video card problem. both incidents,their customer supports were so bad that they kept transferring my calls to different divisions,putting me on hold, and had me called different numbers. They claimed     Read full review...

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
Dell turned from one of the best to THE WORST!
by vmiles, May 16, 2003
Don’t Buy Dell! Here is why: 1. Their computer design may lead to turning your system into a brick. If you don’t have the right service number (according to Dell Tech “Support”) you will not be able to use it again! 2. Dell Tech “Support” doesn’t     Read full review...

x I would not shop here again
 
Author's Rating: 3/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 5/5.0 store rating
Good computer, lousy online service.
by whatho, May 14, 2003
The shopping experience was grand. The computer is good. The service sux. auto responder, and fake people "answering" questions or complaints. I defy anyone with less than 24 hours to spend, to get a simple answer to a simple question. I simply wanted to     Read full review...

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
THEY DON'T CARRY INVENTORY - BIG NAME BUT HORRIBLE SERVICE
by jabber5, May 14, 2003
Ordered a Canon S400 back on April 18. Camera was back-ordered despite everyone else on the planet having stock of this thing. Expected delivery date given was June 5! Stuck with it because of price..$384. Couple weeks ago the 'availability' of the     Read full review...

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Great service! Great products! Dell is an industry leader for a reason.
by wgtspook, May 9, 2003
I tried to order the Axim online, but a few of the add-ons I wanted were not showing on the site. Plus, when I selected to customize the item, none of the extras were showing with the discount that was available at the time. I called the customer service     Read full review...

  I would shop here again
 
Author's Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
Ordering a Computer From Dell
by ra64, May 9, 2003
When it came time for me to get a new computer, a friend recommended that I check out ordering a dell. My friend also mentioned that if I call instead of ordering online, I could get a better price. I was skeptical, but I decided to check this out. I     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
I purchased a Dell dimension...
by dwofl3_dt100, May 7, 2003
I purchased a Dell dimension 2350 personal computer 02/03 - It was very easy ordering. I received the computer in 3 packages. Received within 3-4 days. No problem with the rebate. Received within 10 weeks. I will be ordering through Dell again.     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
I ordered a dell system...
by solisis_dt100, May 6, 2003
I ordered a dell system and it was on time, intact, traceable and I have had no problems with it what so ever. I ordered it over the phone and the rep. was very helpfull and answered all of my questions. My friends have all had similar experiences and     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
My third Dell PC and they keep getting better!
by auscfan, May 2, 2003
Dell is the store to buy from. Go visit any retail PC maker anytime and you'll not get the help you get from Dell. They walked me right through the PC and peripherals I wanted and made great suggestions on packages that included my needs, and upgrades     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Ordered recently the Sony DeluxePro...
by safiesta_dt100, May 2, 2003
Ordered recently the Sony DeluxePro LCD monitor through Dell and it was one of the fastest and easiest things I have done on the internet...and the unit arrived within 2 days of my     Read full review...

  I would shop here again
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