by skzmo, June 27, 2006

Frontgate/Grandinroad customer service in one word ---------------------INCOMPETENT. <br> I ordered drape rods and finials. They sent the incorrect items. It took me 4 phone calls to receive my credit and finally receive the correct items. No response from emails. <br> Before this order was delivered I placed a second order for counter stools. After 4 months of waiting I searched the website and the stools were not to be found.I sent an email to ask whether or not they would fulfill my order.'Oh,', they said,'your order was cancelled last week'. <br> They never notified me. It took me many emails to have a gift certificate that I used against this order to be re-issued because it had expired during the time I placed the order. <br> <br> They have no idea what they are doing. Keep your sanity and shop online elsewhere.

 I would not shop here again

by pnhsavvy, November 25, 2007

We purchased a Christmas tree after christmas. We did get a good deal on the tree, but when we went to put it up, the WIRES WERE CUT! this was a fire hazard, not to mention frustrating because we had spent hours checking bulbs before we discovered the cut wires. Three strands were out, and customer service was rude, and not at all helpful. They did not care that they were losing me as a customer, and didn't seem concerned that our house could have burnt down, or that we could have been shocked. I would not shop here again, and don't recommend their Christmas trees to anyone!!!!!!! Buyer Beware!!!!!!!!!!!!!!

 I would not shop here again

by dnheller, July 1, 2008

First order had damaged item and one item missing. Charged my credit card for replacement until return of defective item (which seemed fair), and promised to send the missing 2nd item. <br> <br> But they never sent the second item, and after 3 repeat calls, they never sent the promised pre-paid shipping label for the return of defective item. I just gave up from frustration. <br> <br> Horrible initial delivery (defective and missing items); horrible follow-through on promises by customer service. <br> <br> The only good thing to say was the customer service people were very polite and friendly on the phone when I actually got to speak to them. But that means nothing because they did not deliver what was promised. <br> <br>

 I would not shop here again

by jarcat, May 8, 2006

Frontgate is the worst on-line shopping site on earth. When I ordered a present for my nephew's wedding, they attempted to deliver it to the wrong address, in the wrong state, twice before notifying me that they would make one more attempt, and then cancel the order. This notification came AFTER my nephew had already returned from his honeymoon! They refused to write an apology to my nephew, and offered only to ship it the third time, to the right address, for free-- big deal, since I had already paid for the shipping in the original order. They also sent me a $15 gift certificate (again, BIG DEAL)along with perfunctory form apology letter (which they must churn out by the thousands!)-- which I mailed back to their CEO-- since I never intend to buy from them again. I would STRONGLY advise against ordering on-line from Frontgate!

 I would not shop here again

by sandima, September 10, 2006

Pitiful service. I returned 2 items and am still waiting for resolution after 5 phone calls and multiple e-mails. They say the refund was sent as a check because they thought the item had been a gift ???? So they cancelled the check and say they will credit my Mastercard...still waiting. Every time I call they say the credit was processed the day before and it will take 72 hours to post....still waiting. Very snide customer service reps who don't care.

 I would not shop here again

by edloe, May 23, 2005

I do not recommend purchasing any products from Frontgate. Their customer service is terrible and the will not help you or work with you to resolve problems in a reasonable manner. I placed an order with them and the order was placed on backorder four times because one small item was not available. I told them that I would pay the extra shipping cost and they refused. This is the worst experience I have ever had with an online retailer.

 I would not shop here again

by coach32, December 18, 2007

I rejected two attempts on the part of Frontgate to deliver damaged goods and now having trouble getting a refund. <br> <br> My most recent experience has been so awful, and the condition of the product was so awful, I asked to be removed from their mailing list. I don't trust the quality, or excellence statement they make. I was very clear I would not accept another damaged, rejected/return product, but after <br> two attempts of pawned-off crap, they have lost us as a customer. This store is no better than OverStock.com

 I would not shop here again

by anniehenry, February 27, 2006

Terrible customer service doesn't even properly describe it! We ordered some outdoor furniture (including a matching chair and footstool) during their sale at the end of the summer. First they sent one item by truck and they scheduled delivery when we     Read full review...

 I would not shop here again

by bulldognyc, May 10, 2006

Frontgate markets itself as an upscale brand and service provider, yet the reality here is unreliable quality, poor customer service and inflated pricing. I purchased a wooden dog gate that looked handsome and well-engineered in their catalog and     Read full review...

 I would not shop here again

by shopper44, September 20, 2006

I ordered an expensive Christmas tree (even though on sale), but the product was much lower quality than I expected and, more importantly, was unstable. So I called few times, I wrote emails, etc. I would have returned it if shipping costs were not so high (heavy tree)... The tree needed to be immediately fixed in order to use it around children. They sent me a 25% discount to cover the costs of repairs. I was very disappointed that such a high-end store sells such low quality products. Don't be fooled by their words on the website and prices... <br>

 I would not shop here again

by Frontgate Shopper, February 26, 2008

I had ordered the Bose headset accorsing to the web page, but that is not what was received

 I would shop here again

by erinrounds, December 12, 2002

I'll admit it, I am an internet shopping fanatic, and I <i>usually</i> am very pleased with my finds. Occasionally however I have to admit, I just make a bad call. <br> <br> Chancing upon a neighbors catalog for <b>Frontgate</b> I found something I     Read full review...

 I would not shop here again

by jp1283, July 7, 2008

After spending days researching for a laptop table, I found this beautiful glass one on Frontgate. The shipping was prompt but one of the glass tops was completely shattered on arrival. So I called for a return. <br> <br> The customer service representative was professional. She asked if I wanted a replacement and I said no because given the way they packaged it, there is no way it would NOT be broken in transit. Even though she said she had no problem shipping that in the past, she still promptly proceeded to refund me completely and send me the return shipping label. <br> <br> They didn't pay for pickup in residential address though. Fortunately, I had something else delivered by UPS the next day and the guy picked this up at the same time. The refund was deposited back into my credit card after a few days. It was a very painless return. <br> <br> It was a really beautiful laptop table and I cannot find a similar product anywhere else. Too bad the packaging sucked. I would buy from Frontgate again, but only products that cannot be easily broken.

 I would shop here again

by jeanneu, November 16, 2006

I have to say, having read some negative reviews about Frontgate, I actually had a very positive experience with this merchant. After having the same artificial holiday tree for almost 20 years, I ordered a "natural series" Christmas tree, and one of their holiday "trim kits". Shipping was remarkably prompt (considering the size and heft of the tree box), and all the items were very well packaged. I was particularly concerned about the glass ornaments breaking in transit, but every single one arrived in excellent condition, and the box they are shipped in serves as an excellent storage box (it's foam padded, and divided between each ornament). This has been my only order through Frontgate, so I haven't had to resolve any serious customer service issues, but so far, so good. I'd recommend them to a friend.

 I would shop here again

by xyloplax, February 26, 2007

I was surprised to some negative reviews and decided to share my experience, which I have to say, was one of the best on-line and phone purchases I have ever made. The search: I was looking for something that was easier, more durable, more     Read full review...

 I would shop here again

by mizgnomer, March 5, 2003

Do you have a friend or family member who is simply impossible to buy gifts for? My grandfather is that person in my life. He doesn't want for much, and what he does want he goes out and gets for himself. He is one of the most wonderful people in my     Read full review...

 I would shop here again

by Frontgate Shopper, April 23, 2008

Great place to shop at.

 I would shop here again

by Frontgate Shopper, June 25, 2008

Product matched description and was delivered on time in excellent condition at a good price. I would shop at Frontgate again. Thank you!

 I would shop here again

by Frontgate Shopper, February 25, 2008

I was thrilled to find the ornaments. They were sold out at Bloomingdale's. To find them half-price was an unexpected and welcomed bonus!

 I would shop here again

by Frontgate Shopper, June 9, 2008

I found my shopping experience at Frontgate very pleasant. I found them over the internet from a search engine. I was looking for an item that was difficult to find. I received the product in excellent condition and it arrived in a timely manner.

 I would shop here again

by peco412, September 11, 2007

You can find online discounts for purchases from Frontgate very easily. Simply Google "Frontgate coupon code". I recently made an online purchase of a $299 item. Unfortunately, this fell $1 below the $300 threshold for a $50 off coupon, but I was able to use a 10% off coupon and save $29.90.

 I would shop here again