by shaneme7, June 8, 2008

Great customer service. I emailed them after I found lower prices at other online stores and they contacted me via email immediately. I was given a direct number and even though I had to leave a message, they called me back within minutes. I spoke with an associate named Nolan and gave him the other sites and price information, and he happily matched every one. I would definitely recommend ordering through Altrec!

 I would shop here again

by clhc, March 29, 2008

Saw a The North Face Denali Hoodie that I've been looking for and found it on Altrec.Com, which they had on sale. So I called customer service to ask more questions about it because of the descriptions giving for the jacket, and Altrec.Com's customer     Read full review...

 I would shop here again

by boricuaracer, September 26, 2007

would never order again from this basement operated store.I think they sell stuff that they do not stock. <br> stay away from them.they will give you the run around bout the status of your order.

 I would not shop here again

by etopper, July 13, 2007

I recently purchased a Sirius 3 tent, as was surprised when attempting to use it for the first time that it did not fit the measurement specifications advertised (manufacturer specs). The length of 84" was actually 76", and being 76" tall (6'4"), meant that I was touching the front and rear of the tent when lying down (not great for wet conditions!). <br> <br> I explained the tent had been used once, and that I no longer have the original packaging, but Altrec agreed to take the tent back for a refund. The buying experience with altrec.com was very nice, but the customer service and willingness to compensate went above and beyond. I wanted to take this opportunity to say thank you to Drew and the altrec.com team!

 I would shop here again

by rocket365, March 27, 2007

I have been completely satisfied with my 3 experiences with Altrec. The selection is extensive and the sale prices are the best around. Free shipping is available for orders over $45, and it is a very quick UPS ground service. They even offer a price match service up to 14 days after the invoice date. The website is easy to navigate, and checkout is quick and easy.

 I would shop here again

by tejon2, March 23, 2007

Very unsatisfactory experience, tried to price match, they said they would need to verify product was same season, model, colour and I completely understand that, however they got back to me and said they had spoken to competitor and item was not the same. I called competitor a few minutes later only to have them confirm through their buyers that the item was exactly the same, brought this to their attention and all they could say is "we rely on information other dealer supplies", I am not sure how reliable their "price match" is when an ordinary shopper can obtain more information about a product than their own customer service rep. Hmmmm.... Campmore had way better price, and found several other sites that had better prices too!

 I would not shop here again

by wvwanderer, May 10, 2006

Very good website, lots of selection. My order arrived on time exactly as promised. I would definetly shop with them again.

 I would shop here again

by ade8854, January 5, 2006

EXTRAORDINARY online outdoor goods retailer. I absolutely cannot express how impressed I've been with Altrec. I've made 3 orders there, and every time I've had an extraordinary buying experience. Design/buying experience The website is perfectly     Read full review...

 I would shop here again

by shoplmart, July 12, 2005

I first discovered Altrec&#146s online store around a year ago after finding a great deal on an inexpensive Nike hydration pack. Since that time I have purchased three other outdoor packs from Altrec.com. About this store: Altrec.com     Read full review...

 I would shop here again

by djthul, May 28, 2005

Product was delivered on time, at a great price. Requests (e-mails) to customer service were answered immediately and satisfactorily. Definitely would recommend to others!

 I would shop here again

by sksmyth, March 18, 2005

Great first time shopping experience with Altrec. <br> They not only had the best selection of the type of shoes that I wanted, they had the best price on them. They shipped them for free and then threw in a bonus item and magazine subscription! Then, a couple of weeks later, they asked me to review the item for their site and gave me another 10%off to use on a future order. <br> I would definitely shop here again soon!

 I would shop here again

by garushan, February 28, 2005

I ordered a North Face backpack, and it shipped the next day. I received it on time 2 days later with no problems. The backpack came in a giant box, with lots of padding. I was surprised that Altrec didn't stuff my backpack into a tiny box to save space and $$ as I had paid for the cheapest shipping. These guys really know how to impress, and their prices are some of the best too! I opened the box and found out that they even included a free fleece headband - and in navy blue, not yellow or something that would make you believe it was overstock and couldn't be sold. The next time I want to search for a backpack or jacket, I'm heading over to Altrec.

 I would shop here again

by twoeyedox, January 10, 2005

I use Altrec regularly. They always ship extremely quickly. <br> <br> Another super plus I've discovered is they pay the postage for returns!

 I would shop here again

by wjcrabtree, September 10, 2004

After Searching everywhere locally and online(including Ebay) I found Nike's aquasocks at Altrec. I ordered on Tuesday with regular ground shipping and they were at my house on Thursday. Amazing!!

 I would shop here again

by rodkcos, July 27, 2004

I bought some outdoor gear at altrec.com. <br> I was not 100% satisfied (the gear was fine, but I had <br> different expectations on what the gear could do), <br> and altrec.com quickly took care of my return.

 I would shop here again

by scarlet33, April 28, 2004

I'm not happy with my order. I ordered a product that was listed in stock and 24 hours later I get a phone call message saying that the product is NOT in stock and my order was cancelled. I wasn't even given the option of backordering. They said to reorder in 2-4 weeks. No thanks, I'll go somewhere else.

 I would not shop here again

by brodyt3, February 4, 2004

I have ordered several times from Altrec and received prompt delivery. The customer service is very helpful and knowledgeable about the products. One item I ordered went on sale the next week so I wrote an email asking for the sale price. My account was credited, although Altrec failed to contact me. However, their willingness to give me the discounted price was great. I will continue to order from them in the future.

 I would shop here again

by ycheng92092, January 19, 2004

I bought a snowboarding boot from this store but I asked for another color. The service is very nice and I got the boots in 3 days for FREE.

 I would shop here again

by cbrcobra, January 6, 2004

Great price fast and inexpensive shipping. And great gear to boot. Price of the item I got was nearly $100 cheaper than the nearest competitor. I will definitely shop at Altrec again.

 I would shop here again

by sasr0628, December 24, 2003

I ordered 4 pairs of snow-shoes a week before Christmas, and took a chance that the free ground shipping would reach me by Dec 24th. The next day, I realized how foolish it would be to rely on ground shipping from West coast to East coast this late so I called Altrec customer service to upgrade to 2 day shipping. The good news was that my complete order had shipped within 12 to 24 hours of being placed, the bad news was that it was too late to upgrade to faster shipping (I was warned not to expect the order in time for Christmas). The best news was that the complete order still arrived by noon on the 24th! Perfect timing, we're very happy with our buying experience!

 I would shop here again

by kbf61553, December 5, 2003

A first-time order with an online biz is always a leap of faith, but this group was fast, responsive and true to their commitment. A very solid 5-star rating.

 I would shop here again