by jackindabox, April 24, 2008

First time online customer. Like the stores, so I decided to try a web purchase. Prices are comparable to other online booksellers, even found a $10 coupon. The selection is good, but web site navigation was cumbersome. Their choice of delivery service is questionable: Starts with UPS, who transfers the shipment to USPS. Took 15 days to ship my order to Virginia. For future online orders, I'll stick with BN, who usually delivers within 3 days.

 I would not shop here again

by boris_hemmling, February 29, 2008

I have shopped at Books-a-Million several times and am always very happy with my experience. Although it’s not as big as a Barnes and Noble or Borders, they have a very friendly, knowledgeable staff who are passionate about books and they offer a smaller     Read full review...

 I would shop here again

by smod, January 25, 2008

I bought two books on Jan. 8, 2008 from this vendor with an expedited shipping so that I can get the books for my class. Now, it is Jan. 25, 2008, and after three (3) calls to their costumer service to resolve this issue, I still don't have the other     Read full review...

 I would not shop here again

by caec, October 23, 2007

My experience with Books a Million was not a good one. I initially planned on purchasing one book. They had a promotion for free shipping if you spent X dollars. I purchased two more books for this reason only, so yes, their marketing promotion worked. <br> <br> The next day I get an email stating the main book that I ordered was out of stock and my order for that book was canceled. This was in spite of the fact that their site showed the book was in stock when I ordered it. I would have ordered elsewhere had I known. <br> <br> This was bad enough, but then when I emailed them twice to cancel the complete order, they never gave the courtesy of a reply. Several days later, along came the two books that I had asked to have canceled. <br> <br> Not the kind of customer service I would expect to receive. Seems like as long as it's a routine situation, you may get good service, but buyer beware if not.

 I would not shop here again

by marindavid, May 10, 2007

Booksamillion.com is an easy to use and money saving website, especially if you are interested, as I am, in various Audio Books that I listen to while commuting. One the plus side: The site is quite easy to navigate, the categories are     Read full review...

 I would shop here again

by netexpert4hire, March 23, 2007

We were going to purchase two books from Amazon.com, but since we live in Spain the shipping would have taken 6 to 22 business days with "Expedited Shipping" so we looked for alternatives. After some looking around we found some decent reviews for     Read full review...

 I would not shop here again

by bothiny, February 21, 2007

I recently ordered a personal organizer on Booksamillion.com and when I finally received the item a week later (it took a long time to process the order), the inside pages were bound upside down and backwards - which makes the organizer worthless. I contacted Booksamillion to have a replacement sent, which was going to be send via snail mail. I argued that because this was not my mistake or fault, they should over-nite the organizer, which they agreed to. Now, nearly a week later, I have still not received the organizer. When I called to ask why, they said that there was a mistake in their shipping department and it should be here soon. <br> <br> I have placed orders on line for several years now and this is by far the WORST on line purchase and service I have ever encountered. I strongly advise anyone thinking of buying anything from Booksamillion.com to shop elsewhere!!!

 I would not shop here again

by pcgamingtech, September 9, 2006

I have been buying books online for about 4 years and after doing comparison shopping at Booksamillion, Amazon/Borders, Barnes & Nobles, and other discount stores like Wal-Mart, I found that Booksamillion was the lowest price most of the time (with the     Read full review...

 I would shop here again

by Lisa_J, August 20, 2006

Booksamillion.com Online Store is a good web source for book purchases. The pricing is comparable or less than similar online merchants, site is simple to shop at, orders arrive promptly and charges to your card are accurate. I recommend     Read full review...

 I would shop here again

by muuviemaker, May 18, 2006

Love this place. you can get the Famous "Think and Grow Rich" free here! Plus many other useful books. I found them in a Search Engine and have been using them ever since. <br> <br> They are definitely worth looking into and to get that GREAT classic free, you sure can't beat that now can you? I was really surprised to see the site listed here but glad I did. <br> <br> I say Hurry, get over there and grab up the Great offers they have!

 I would shop here again

by rox731, May 16, 2006

I have not visited a brick-and-mortar version of this store. Not sure where the nearest would be. However, I thought I had died and gone to heaven when I first shopped the on-line catalog. Very easy to browse through their pages. Search engine is one     Read full review...

 I would shop here again

by philvermeyen, December 8, 2005

I've bought $thousands of books from Booksamillion. As long as everything is OK, this merchant is OK. But if you need customer service, you're out of luck. 3 days after placing a $185 order, my accounts page with booksamillion shows that the order has been shipped. 4 days later they send me an email saying that my address is invalid, although the address works for everybody else, and booksamillion themselves had just shipped another order to this same address. I sent several emails. I called "customer service" 3 times, asking them to assure me that the order would be sent soon and mailed priority, as I needed this order soon. Noon of the 3 "customer service" agents could even understand the situation, much less assure me that booksamillion was even doing anything with my order. So I canceled the order, as well as 2 others, canceled my membership, and ordered the exact same books from buy.com, but had to pay $44 for 2 day-shipping. IF YOU THINK YOU'RE GOING TO NEED CUSTOMER SERVICE, STAY AWAY FROM BOOKSAMILLION.

 I would not shop here again

by ultramouse, June 30, 2005

I don't have a whole lot to say about my experience, which in my mind is usually a good thing. Suffice to say I got a great deal from these folks and the shipping was incredibly fast. I bought a tech book and they do seem to have a very nice selection of them; very current and often at least 25% off the cover price. <br> <br> I actually got free super saver FedEx, which isn't always incredibly fast but BAM got it out the door the very next morning after my order. <br> <br> No problems at all, don't hesitate with these people, their deals are good.

 I would shop here again

by jeel, March 7, 2005

I made a purchase at Booksamillion.com through the internet. I had a fairly large multiple book order for a school so I called their toll free number to to be sure they indeed had enough copies of books. They assured me they did,so I was feeling confident about the order and pleased I was able to purchase at a great savings. <br> Five days later I received an email from Booksamillion.com saying my book order had been canceled. They said they did not have this book in stock and were unable to get the book in the future. They were sorry,and so am I for thinking this was a trusted site for bargain books. <br> I did call back the toll free number, but was unable to resolve why they all of a sudden had no copies of the book. I find it interesting as I see the book still listed at their website as available ,however the price had increased.

 I would not shop here again

by miguelito88, January 29, 2005

I have used Booksamillion multiple times and have always been pleasantly surprised at their excellent prices, service and delivery (and this is compared to other online bookstores I've used). Compared to Amazon.com, I would say that Booksamillion is     Read full review...

 I would shop here again

by wilky70, December 30, 2004

I ordered 2 books from them 2 days later I got a notice saying that one of the books was out of stock. I guess they have no Inventory checking with their website... so buyer beware. <br> <br> Choose them if you are looking for a bargain and willing to gamble on not getting the book you order, and having to go elsewhere if not.

 I would not shop here again

by chrissynjon, December 29, 2004

the delivery was speedy and my order, although extremely large, was all there! i will always do my online book purchasing from this site, they are awesome!!

 I would shop here again

by mrs-j, December 7, 2004

I have two gorgeous little twin neices. For the past two years at Christmas I've bought them toys and LeapFrog games and of course the requisite savings bonds, because everybody should have some crazy aunt who always bought them savings bonds that they     Read full review...

 I would shop here again

by Bryan_Carey, November 5, 2004

Book stores are among the most- visited on- line web services with millions of customers logging on each and every day to search for some interesting reading material. The first company that comes to mind when we think about on- line book sellers is     Read full review...

 I would shop here again

by drdevience, June 16, 2004

We are avid readers. I prefer shopping the brick-n-mortars so I can take my time browsing and see what's new. I do actually prefer Barnes-N-Noble for browsing simply because their stores are laid out better. All the Dragonlance novels are together     Read full review...

 I would shop here again

by seniors11235, May 31, 2004

After waiting 5 weeks without getting my book, I wrote to customer service to find out that the book was on backorder. <br> <br> After 3 more weeks, books a million decided to cancel my order, since they were unable to fulfill.

 I would not shop here again