by elliottjames, June 16, 2008

I searched for days to find the sink that I have been looking for and finally found it at HomeAnnex.com for the least expensive price. Ordered it & 4 days later I get an email saying that they had listed the price online incorrectly & I would need to     Read full review...

 I would not shop here again

by HomeAnnex Shopper, June 11, 2008

The order was not received within the time it was promised with no explanation as to why. When I called to inquire about it, the person I spoke to was very unprofessional in her manner and carried on a personal conversation the entire time she was looking up my order. After putting me on hold to call the manufacturer, she came back to tell me that the order would be sent out sometime next week and I could call back to check on it. Customer service obviously does not rank very high on their priority list.

 I would not shop here again

by HomeAnnex Shopper, May 28, 2008

Hi, I had a very peasant experience. The only problem I had was the crystal knobs that I ordered were on the website under several different order numbers with the same description. It was unclear what the difference was. I ordered the knobs M993. Why is this? Otherwise, everything was great! Sincerely, Tonja

 I would shop here again

by HomeAnnex Shopper, May 22, 2008

The picture on the web was not of the item (color); I have sent an e-mail to explain that I received the wrong item but have not received a response. I believe I should get the correct part with out paying any additional fees.

 I would shop here again

by HomeAnnex Shopper, May 21, 2008

Expected delivery of the garage lights was the 19th, I have not received them yet!

 I would shop here again

by lynmac76, May 16, 2008

I had a very satisfactory experience on the Home Annex on line store. <br> <br> I had been researching kitchen products on various websites and found Home Annex to have the best selection, price and shipping options. I found a pot filler on the Home Annex site. There was a variety of pot filler options at various price points. <br> <br> When I decided to purchase the product, the ordering process on line was very easy to understand and execute. <br> <br> The order was quickly acknowledged and was fulfilled within 10 days. The product arrived in excellent condition.

 I would shop here again

by billonyukon, May 12, 2008

On 4/23/2008 I ordered a Danze Anu single handle kitchen faucet.My order was shipped promptly and arrived in a first class condition.

 I would shop here again

by l3309, May 8, 2008

In general, I had a good experience working with Home Annex. We received our order within a week and the people on the phone were helpful when we had a question about our order. After I placed one order I realized that I had ordered the wrong finish     Read full review...

 I would shop here again

by HomeAnnex Shopper, May 8, 2008

Great Experience

 I would shop here again

by SusieOnWheels, May 7, 2008

I ordered a faucet part and they charged my credit card that same day but after 10 days had heard nothing so I emailed to check on it. Only then did I find out that it was no longer available. They assured me that there was a replacement part that would     Read full review...

 I would not shop here again

by poly800, May 5, 2008

Extremely helpful with quick and accurate responses to my questions prior to ordering which meant I went ahead and ordered straight away. Good post-sales service too.

 I would shop here again

by happy333, May 4, 2008

This company sucks. I am amazed at how easily they lied, repeatedly about the status of my order and everything else. First I found what I wanted on the site at what appeared to be a very good price, so I tried to order it. Well, once the rep found     Read full review...

 I would not shop here again

by unionsqpeg, May 1, 2008

PLEASE never use this website. i ordered three ceiling light fixtures. they were very poor quality but cost more that $100 each. they didn't even come close to the listed description or the photo. what's more (and worse) the return process took me over five months! i still haven't officially received the money back at this point. i emailed their "customer service department several times. i had all but given up on ever receiving a credit back even after i went to all extents to follow their awful return policy and get the goods back to them ASAP. seriously, PLEASE don't use this website. no matter how many products they offer, none of it is worth it. if i could rate in the negatives i would rate -10.

 I would not shop here again

by anthonydebbieg, April 30, 2008

Be warned about HomeAnnex. They show product 'in stock' on the website. It's now 8 weeks later (having charged my credit card 8 weeks ago) with no product. Communication concerning delivery was non existent after the first confirmation email. After 4 weeks, I contacted the company to understand the delay. They explained that the base shower rod was in stock but it takes several weeks to put the finish on which sounded more like an excuse but I was foolish to wait a little longer since I had already waited that long. <br> <br> I will not shop at homeannex.com again and hope you find this warning helpful

 I would not shop here again

by tlbthornhill, April 29, 2008

The item I ordered arrived rather quickly, but in the wrong finish. No big deal; I'll exchange it for the correct finish, or so I thought. I completed their on-line request/exchange form and received an automated response that I would receive a within 7-10 days. It took 3 months of repeated phone calls before they picked-up the item, and another 3 weeks. before I recd. the item in the correct finish. The the customer service representatives are not very knowledgeable. The return department representative was unprofessional, gave me a different story every time I called, denied receiving my e-mails even though I simply replied to two e-mails she sent me, and denied receiving several voice mail messages I left. Go figure. Don't waste your precious time, shop elsewhere.

 I would not shop here again

by elgi, April 28, 2008

I found very easy Home Annex site to shop at with lots of different products / brands. The prices and discounts I found at Home Annex were so good that I was afraid of the quality of the items... But when I got them I was pleasantly surprised....Everything was beautiful and has very good quality! And no shipping charges!! Definitely I will shop again soon!

 I would shop here again

by HomeAnnex Shopper, April 26, 2008

Seemed to take longer than normal for product to ship after order and immediate billing.

 I would shop here again

by dezyner, April 23, 2008

Easy to find the items I was looking for and they were delivered quickly and accurately. My only problem with this store is the handling charge on every order, which negates their claim of free shipping.

 I would shop here again

by HomeAnnex Shopper, April 22, 2008

Nobody call me,nobody sent E-mail that this item,s production discontinnued. Icalled hoeannex in one week after my order and they inform me about this.

 I would not shop here again

by HomeAnnex Shopper, April 20, 2008

no problems

 I would shop here again

by HomeAnnex Shopper, April 15, 2008

Ordered last month and still have not received cabinet pulls. After three weeks of not receiving cabinet pulls, called and was told the order would be delayed another 10 days due to a supplier problem. I received a tracking number but only after I called. I would have prefered if this company had informed me of the shipping delay without me having to call. Still waiting for my cabinet pulls.

 I would not shop here again