by mikeinontario, February 27, 2006

I ordered a watch 1-2 days shipping, they immediately charged my credit card. Ten days later the watch had not been shipped. Then I read these reviews. So I tried to contact them by email (guaranteed 5 hr response) 3 days later no response. I tried to phone from Canada all I could get is a voice mail box. Don't ever shop at this place. I am talking to the credit card company now.

 I would not shop here again

by nitcom, May 24, 2006

Ordered a keyboard about a year ago. Paid for it but NEVER RECEIVED ITEM. In fact it never got shipped!!! Then site went offline for several months! Same site is now back! Enjoy my $$ you crooks! :-(( BUYER BEWARE!!!!!

 I would not shop here again

by firstkingrat, May 3, 2006

i'm a contractor and a customer wanted a particular type of speaker and they wanted the next day. i said "sure,i'll take care of it." well, next day came and went and the speakers are still "in transit" at the sort facility in Ohio. i lost a customer and etronics lost a customer. i guess i'm out $125 and the speakers will sit on a shelf in my storage.

 I would not shop here again

by sxmarriner, February 8, 2006

DO NOT ORDER FROM THIS COMPANY !! <br> <br> I placed my order on 1/22/2006. They charged my credit card on 1/30/2006. I called on 2/8/2006 to find out why the status of my order was "in processing" and she said they were out of stock. I requested a refund. I'll post back when that happens. <br> <br>

 I would not shop here again

by etronicbad, January 28, 2005

HORRIBLE!!!! I PAID FOR OVERNIGHT SHIPPING, AND I DID NOT RECEIVE THE PRODUCT UNTIL 6 DAYS AFTER I PLACED THE ORDER. THEY SAID THE WOULD REFUND THE SHIPPING CHARGES. IT HAD BEEN 3 WEEKS, AND I HADN'T RECEIVED THE CREDIT SO I SENT 3 EMAILS AND DID NOT RECEIVE A REPLY, SO I CALLED THEM & WAS TREATED RUDELY AND TOL I WILL NOT BE CREDITED THE CHARGES. I TOLD THE GENTLEMAN I WORKED WITH THAT I WILL POST NEGATIVE REVIEWS & HE SAID "GOOD, HAVE A NICE DAY" AND HUNG UP ON ME!

 I would not shop here again

by sb504, August 12, 2005

I would not refer anyone to Etronics. They don't even have a phone number where you can contact them and they didn't even answer my emails. My product didn't work and all I want is to exchange or refund and can't get a response. Don't buy from them.

 I would not shop here again

by thetick247, January 13, 2004

I ordered an item shorty after Christmas. The order was processed quickly and was to ship in 1-2 business days. I waited and waited. 10 days later I call to see why I hadn't received notification that it had been shipped. I'm told that it's a backlog from the holidays, my item will be shipped out the next day. 3 days later I finally get a notification that the item was out of stock and unavailable. So it's 14 days later and now they tell me they don't have it. They didn't have a problem charging my credit card right away. Now they still haven't refunded my card and it's nearly a week since they said they'd refund me. I will never shop there again. I will pay more to shop elsewhere. <br>

 I would not shop here again

by lincovich, October 23, 2005

I purchased a pair of Sony headphones (tiny ones that look like earplugs) on August 2nd. When I purchased them, the item was "in stock". <br> Credit card processing was instant. <br> My order went immediately into "order initiated" status ... and there it stayed for 3 WEEKS!! <br> After multiple emails using the online form and several nonsensical answers that replied by simply restating my question ... my status finally got changed to "left delivery centre" or something like it. I received an email on 24th August that said 9-12days HOORAY!!. It is now 23rd October .. and still no headphones. I checked the address and it's my work ... so I know that someone is there to take delivery. Comerxia and Etronics have stopped answering my emails .. and I'm getting the forms to stop the credit card payment due to non-delivery. 'nuff said. <br>

 I would not shop here again

by patrick1011, October 11, 2005

I am currently also waiting for this company to send my order. After being jerked around for two days by what they call customer service people, still no resolve. They claim it has shipped dhl. Dhl has no record of this shipment nor any tracking number. So that leaves me thinking that etronics is to blame. My order has been paid for two weeks now. I just want to cancel the order at this point...but they say they can not. In my opinion, either cancel the order, or send another unit fast shipment. I guess that would be the right thing to do! I don't get the feeling they care about burning bridges.

 I would not shop here again

by robertvj, September 2, 2005

They showed an item was " in stock " and " usually ships in 1 - 2 days ". After a week of receiving emails indicating that they were delayed getting the item from the manufacturer I canceled the order. I will never use them again.

 I would not shop here again

by lookingglass, October 30, 2005

Etronics SUCKS!!! Ten days after my order was placed, the only contact I had from etronics was an order confirmation e-mail. I tried e-mailing customer service, which it turns out is nothing more than a server sending out boilerplate responses to e-mail inquiries, telling me my order hasn't been shipped (duh!!, but with no explanation or information). They do NOT list any phone numbers for contacting them on their website, the numbers listed at Switchboard.com are apparantly non-working numbers, although one seemed to have a pickup and then a key "scatter" to terminate my call. I finally found a working 800# for customer service through a google search, and that number yielded only a recorded message about the store being closed due to a religious holiday. I tried to cancel my order at their website two days ago, and the only thing I get from them now is that my order is "in the process" of being cancelled. The worst online retail experience I have ever had!!!!

 I would not shop here again

by leppy, December 1, 2005

Lousy. No response on phone calls, no response from email. Product listed as in stock and ships in 24 hours. 10 days later still had not shipped. I unsuccessfully tried to contact them for two days. 15 minutes after I cancelled the order on-line I get a call from them asking why I cancelled and that the order is ready to ship. Not worth it, found better price elsewhere even throwing in the cost for overnight shipping.

 I would not shop here again

by stang354, June 19, 2006

I decided to give them a try and will never use them again. Customer support is horrible, communication is almost nil. I had to email them to see if my order was going to ship and only at that time, they told me the item I wanted was discontinued from the manufacturer. This happened with TWO other replacement choices I made and it is over a week now and still no product in my hands. BUYER BEWARE...read the other ratings. 1st page of rating alone has more bad ratings than good!!

 I would not shop here again

by wepham, December 29, 2004

Dont buy if you plan on returning.. Restocking fees, deductions for 'free gifts' and shipping costs make returning an item cost you more in the end than what you paid for it. <br> <br>

 I would not shop here again

by olepippy, December 14, 2005

really bad service, really bad timing, overall not impressive in the least bit. Took a week just to process the order.

 I would not shop here again

by doc_angell, April 24, 2006

Ordered in-stock items on March 16, They billed and split shipped after telling me they wouldn't do so without customer request. Remaining items still not delivered and were finally canceled on April 24.

 I would not shop here again

by fin-in-bos, August 3, 2005

The very worst online store I have ever worked with. They lied about the availability, they substituted another item (one vacuum for another), told me it would be here in 3-7 days "direct from the supplier," then sent me an email that it was on backorder indefinitely. <br> <br> I would love to copy the chain of emails I had with them here, but figure they would come after me for posting private communications. That must be the only way they make money. <br> <br> Caveat emptor.

 I would not shop here again

by braden314, December 26, 2005

The product I ordered, which was shipped from and to the United States, included a European AC adapter. When I asked for a United States adapter they told me I was out of luck.

 I would not shop here again

by stormyrew, January 17, 2006

BUYERS BEWARE! Products listed as available and in stock are falsely advertised. I ordered a vacuum cleaner and opted for 2 day delivery because the product was listed as in stock, and the vacuum was to be a gift. On the third day, the vacuum had not been received so I notified customer service and was told that the item was out of stock. I requested that they cancel my order, because the occasion for the gift had now passed. Etronics ignored my request and then deducted the purchase price from my bank account including the fee for 2 day shipping!!!! To date the vacuum cleaner still has not been received and they will not refund my money, saying that it is now too late to cancel. I urge anyone who has had a similar experience with this company to notify the Better Business Bureau.

 I would not shop here again

by yoyopedro, August 3, 2005

Great selection, but they can't deliver! Customer service was horrible, lies and incompetence throughout experience. Item was not available, but website said "In Stock, Usually Ships In 1-2 Days." No less than 4 CSR's told me on successive days that it would ship in 1-2 days as the days passed by, and my order sat in the "Processing" purgatory. Then I was told that the purchasing agent wasn't available to confirm availability, then after 10 days had passed I was finally told that it would be "at least 2 weeks" until my order could ship.

 I would not shop here again

by afmiller, March 3, 2006

Dissatisfied with delivery speed and customer service. Ordered digital camera. Even though web page and shipping invoice clearly stated a 30 day satisfaction guarantee, ETRONICS would not issue a Return Authorization claiming if the box was opened the manufacturer would not honor a return. It took repeated e-mails to get this response, which I did not accept to be truthful. The request for a Return Authorization was the same day the package was received, and all packing materials were intact and essentially undisturbed. BEWARE with ETRONICS, their 30 day satisfaction guarantee is worthless. If you open the box, you have bought the item; and no Return Authorization will be given!!!

 I would not shop here again