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absolutely HORRIBLE customer service--cancelled my order without contacting me!!
by fauve01, January 8, 2008
Absolutely horrible customer service. completely pathetic!! totally unacceptable!! do not order from this vendor. I ordered three items WELL before Christmas. after ordering, Kazoo emailed that 2 of 3 of my items shipped. i then received 2 out of
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 I would not shop here again
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Not quite ready for prime time.
by kieko, December 20, 2007
I initially had a terrible experience with this place, but after finally getting through on the phone (which is usually busy) to someone who knows what she's doing , I am writing to amend my initial posting. I had ordered an item that never showed up and cancelled a different order that was shipped anyway. My attempts to get a response via email and phone were futile until just yesterday, when I finally was lucky to have someone answer the phone at the store who followed through and helped sort out the situation. I was relieved and grateful to finally get a response. However, my general sense is that this store is not quite ready for the demands of Internet commerce. They may be great as a local resource, but for effective online sales, they will need more consistent customer service.
I would not shop here again
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Never shop with "The Largest Toy Store" ever again
by kperlberg, December 17, 2007
I ordered Christmas gift on line. Received my invoice stating everything was in stock and would be shipped. Eight days later at 2:30 a.m. I received a brief email stating my ordered had been cancelled, due to lack of stock. I ordered FOUR items!! They were all out of stock? And it took 8 days to figure this out?
I would not shop here again
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Bah humbug! They ruined x-mas and treat US military as 2nd class citizens
by jamcall, December 11, 2007
Tried to purchase Christmas gifts for my four children, nearly $400 worth. Within a few days, I received a notification that listed all the ordered items and said they were being shipped via UPS. When nothing had arrived two weeks later, I called to
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I would not shop here again
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Sometimes the products I have ordered was'nt on stock without any visuable Information during the ordering.
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Perfect customer service
by iabainfo, September 11, 2007
Product was as I ordered. Best price on the internet. Got it in 2 days which was much faster than their advertised 2-day processing plus delivery. NICE!
I would shop here again
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quite pleased. pricing was good and toys were excellent quality
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It was fine. I found what I was looking for and got it.
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While online the item (snowcat) showed in stock. When ordered, I indicated special instructions to call me if item was not available. I was contacted and an item (higher value) was substituted for my original selection. I expected to be billed for the higher price--but was pleasantly surprised that was not the case when my bill was received.
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Product back ordered. Hand price drop. Experienced difficulty getting new price.
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