by wicamper, June 23, 2008

ORDERING PROCESS I've been getting the L.L. Bean catalogs for awhile and finally decided to order something from them. They were one of the few places I was able to find an infant life jacket so we could take our 4 month old out in the canoe this summer     Read full review...

 I would shop here again

by indy070404, January 23, 2008

Perfect. Wonderful shopping. Easy, fast delivery and when I did not like one item, the refund was excellent and timely

 I would shop here again

by robinscampo, January 15, 2008

What an incredible company and without a doubt the best store ever. I bought a pair of black clogs online late last year and loved them but after only four months the grommet on the strap broke. I sent them back under their lifetime guarantee program     Read full review...

 I would shop here again

by consumer234, December 29, 2007

I have been a L.L. Bean customer for 25+ years. They have some nice products and good customer service. <br> <br> I have been disappointed, however, that their selection in certain areas has dwindled. They used to offer a lot more ladies casual dresses and skirts, and now might offer two dresses and less than a dozen skirts. <br> <br> I like to order their towels for gifts and have them monogrammed and shipped. This is a good way to send a gift. <br> <br> I also think that they offer less on their sale pages than they used to. I would like to have more sale items to choose from.

 I would shop here again

by sedad, December 19, 2007

My story is simple &#150 I have purchased things on and off from LL Bean for over 15 years and have seen a gradual decline in performance. Usually, it involves their running out of stock in certain items. Just today, six days before Christmas, I received a package I ordered on-line two weeks ago. The order had been for a sweater (as a gift); I received a pair of pants. I called to correct the situation and was told they were out of the item I ordered, and there were no plans to order more. Basically, not only were they late with delivery, they delivered the wrong item, left me no time to correct the situation, and no longer carried what I wanted. That&#146s Customer Service!

 I would not shop here again

by graceranddev, November 19, 2007

I absolutely love LL Bean. I started shopping on-line two years ago when I needed a couple of Christmas presents. My experience was so positive, and the merchandise was of such high quality(a backpack and hiking boots), that I buy almost all my clothes     Read full review...

 I would shop here again

by oppknocks08, November 10, 2007

L.L. Bean always has my order to me in less than a week. It is always exactly what I ordered. The customer service is excellent! Several times I have wanted to order something from their clearance catalog and had to call for availability of colors or     Read full review...

 I would shop here again

by darkside9923, October 17, 2007

I was recently enticed by LL Bean's offer of free Shipping. I have never ordered anything from them in the past, and figured now is the time. Product Selection: LL Bean offers an extensive range of Mens, Womens, and children's clothing, outerwear,     Read full review...

 I would shop here again

by karpediem, October 17, 2007

I placed my first order with L.L. Bean in 1976. Back then, you had to send in your order form by mail, and they used their employees as catalog models -- and their office staff were down-home and friendly. Now they have a well-designed website and much     Read full review...

 I would shop here again

by riverbend, August 23, 2007

I sent two emails about a two year old raincoat which was no longer waterproof and got no response. I then tried their instant chat and was basically told that they had no record of my order. Then they said that it was from washing the coat too many times. When I told them I had never washed it they said that I should wash it and put into the dryer to make it more waterproof! Huh? Then they said they could sell me a spray for $14.50 to use on the coat and finally, grudgingly, said I could return it if I wanted. I was not impressed.

 I would not shop here again

by bradshawcl, May 2, 2007

Some of you might think this is crazy, but I bought my soon to be Kindergarten-er an L.L. Bean backpack. Sure, it was $25, but to me, I&#146d rather get one of high quality and have it last, rather than buy a cheap-o and have to replace it every year.     Read full review...

 I would shop here again

by japancamper, April 21, 2007

I live in Japan. I ordered 2 Win Breakers and a Rain Jacket from L.L.Bean. I ordered these by Fed Ex but without notifying me L.L. Bean shipped them by INTL AIR. I was planning to use one of these for a trip I am going on next week. I called L.L. Bean and they just said there is nothing we can do. No explanation on why they changed the shipping method either. Also they said if you don't want it just refuse it, which is what I guess I will have to do. Now, I windbreaker-less for my vacation. What happened to L.L. Bean&#146s service level? What a waist of my time.

 I would not shop here again

by fitzkissa, March 26, 2007

My family has been a customer of the L.L. Bean company for many years. If I had to make a comparison, they are the more classic version of Eddie Bauer - and also the more time tested and reliable of the two. L.L. Bean is a wonderful company. Their     Read full review...

 I would shop here again

by snowflake224, February 18, 2007

My Decision to Shop L.L. Bean: My birthday is in less than a week and one of the things I told my husband I wanted was a cardigan sweater. The only problem, I get eczema from any material besides 100% cotton. Therefore, the best way for me to     Read full review...

 I would shop here again

by robinfstewart, January 8, 2007

LL Bean is so very dependable. Once you place your order it is delivered quickly. The customer service is professional. If an item is on back order you are informed so you can decide if you want to wait. I have always received exactly what I have ordered. I have used LL Bean regularly and can attest to their quick delivery even at Christmas.

 I would shop here again

by knotheadusc, November 18, 2006

Recently, I made the painful decision to retire my old flannel nightgown and a pair of mules from Talbots. Over the past couple of years, I've put both the nightgown and shoes through so much hell that they've become worn out and unattractive. My old     Read full review...

 I would shop here again

by fpgill, November 8, 2006

I had a really bad experience at LL Bean and sent a letter to Customer Service. No response to this day, three weeks later. I sent an email to Customer Service requesting that I be taken off the mailing list. No response. I sent another email requesting confirmation that I'd been taken off the list. Finally a response - a representative contacted me, confirmed I'd been removed from the list, asked for details of my complaint and promised to investigate with the manager. That was ten days ago and no response. Perhaps LL Bean used to care about customer service, but those days are long gone.

 I would not shop here again

by billj500, November 1, 2006

I am a very loyal, long time customer of L.L. Bean. In fact I have an L.L. Bean credit card which gets me points towards future purchases and free shipping on all orders! YAY! Not only does L.L. Bean have a great selection of clothes and shoes, they also carry outdoor goods for hiking, camping, fly fishing and an assortment of other needs. Rarely does an L.L. Bean product fail, or disappoint me enough that I feel justified in returning it. But, in the few situations I have had to return something, they have always stood behind their 100% lifetime guarantee. In fact, if it is an obvious situation of product failure, they will even send you a postage paid return bag you can drop off at any post office. Their customer service department is not combative, accusatory or patronizing in any way. This type of customer service from an online merchant is a rare, and greatly appreciated commodity these days. Thanks L.L. Bean!

 I would shop here again

by toiletoctopus, October 9, 2006

Are you the type of person, who believes that a bad day of fishing, is much better than a good day of work? If you are, then you are probably aware of L.L. Bean. This company has been around for over ninety years, and was founded by Leon Leonwood     Read full review...

 I would shop here again

by njbubba, September 24, 2006

I love this place. Online is not as good as visiting their 24 hour store but they are quality and have never had a problem with a return. They may seem expensive but their goods last forever. i wouldnt buy a sweater anywhere else.

 I would shop here again

by jibhunt, February 8, 2006

L.L Bean is a major part of everyone's lives especially if you grew up in the cold mountains of New Hampshire. The product at L.L. Bean is always of high quality and I believe that everything has a lifetime guarantee. Basically you can beat on your purchase and if it breaks they will replace it for you. <br> <br> The L.L. Bean Subarus are pretty nice too.

 I would shop here again