Read reviews on Online SupplyStore
Online SupplyStore
Average Rating: 3/5.0 store rating
On-Time Delivery 4
Customer Service 2
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Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
Horrible company - DO NOT USE
by adl1358, April 17, 2008
Just like many other reviews here, customer service is horrible. I ordered 3 toner cartridges from them 2 weeks ago. They were supposed to be here within 3 days. After about 4 days, I called but their phones were down. I tried again the next day     Read full review...

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
Easy
by Online SupplyStore Shopper, January 19, 2008
Easy

  I would shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 3/5.0 store rating
DO NOT BUY FROM Online Supply Store.com!!!!!!!!!!!!!!
by vampiresquid, July 29, 2007
July 18, 2007 Very bad experience. Read carefully if you don't want to get burned. I ordered two Canon copier toner cartridges and a replacement notebook PC battery from onlinesupplystore.com (OSS) because of its low price. I received just the     Read full review...

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
DISHONEST - They Sell Refilled Cartridges as New
by net_wizard, May 15, 2007
When looking for a new cartridge for my printer, I found out about this store through PriceGrabber. Their prices were very good compared to Staples and other big guys, and the selection pretty standard. At first I was hesitant since they didn't have any     Read full review...

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
Unsatisfactory - Will not order from this company again.
by ssaloha, May 7, 2007
I ordered two color laser toner cartridges, which arrived in a timely manner. However, BOTH of them were leaking toner powder. I called on the same day I received them-had to leave a message-to get a Return Authorization Number to return them for a     Read full review...

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
Absolutely Horrible!! Beginning to end.
by unsatisfied777, April 23, 2007
My order, which was supposed to be shipped next day air, arrived 10 days later. I only received 4 of the 6 cartridges I ordered. I tried 2 of them and they were defective. By this point, I was so frustrated and unhappy with the entire process that I contacted them for a call tag to return the merchandise and get a credit. It took 10 days for the call tag to arrive, with which I immediately returned the package. It's been weeks and I still have not received my credit and my contact has stop responding to my emails. <br> <br> delivery speed-0 <br> order accuracy-0 <br> customer service-0 <br> overall satisfaction-0

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
BAD-BAD-BAD
by biosjd, April 18, 2007
BAD-BAD-BAD Do not do business with these people. They should be called " On line Bait and Switch " Horrible to do business with.

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
Very Bad Shopping Experience
by shirley333, February 8, 2007
DO NOT ORDER FROM THIS STORE. I ordered cartridges a week ago, with 2 day delivery. I still have yet to receive them after calling earlier this week to check the status of the order (it hasn't been updated on the site). I was told the order shipped, but have still not received it, nor have they updated the site with a tracking number for the order. I managed to get them on the phone once, and since have gotten the answering machine and no return call. On top of all this, they charged my credit card before the items even shipped. If I get in touch with them to cancel this order, I'm going to

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
DECEITFUL AND DISHONEST! BEWARE!
by bkm1234, November 30, 2006
BEWARE! DISHONEST BUSINESS! I specifically ordered Canon brand inkjet catridges. My invoice listed Canon brand inkjet cartridges. The image on the web site showed Canon inkjet cartridges. What I got was a cheap knock-off brand and you had to remove the chip from your old Canon cartridge and install it on the substitute. <br> <br> I contacted the company. They only offered to refund the purchase price, but not shipping charges in either direction. Obviously they have no concern for honesty or the integrity of their business.

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
I was able to purchase a toner...
by Online SupplyStore Shopper, September 5, 2006
I was able to purchase a toner cartridge that was listed as unavailable from competitors. Order was quick and delivery fast.

  I would shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
After 14 days, 5 emails, 5 phone calls, no shipping information on my order.
by tooexasperated, August 16, 2006
Serious lack of communication and disregard for customers from this company and false information on their website. I am totally exasperated by the incompetence and lack of follow-up of this company. I ordered toner cartridges on August 2. The website     Read full review...

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
BUYER BEWARE! Product not new as stated. No answers to phone calls.
by tsmktb, July 27, 2006
Did not send new product as stated in product description. These were obviously refills as cartridges were not in any package and had marks(ballpoint pen, scratches) on them. Even had snippy email prior to ordering when I confirmed that these would be new, original manufacturer cartridges-"why would I question them" type answer. Now they do not answer phone. BUYER BEWARE!

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Easy to buy. The items came in when...
by Online SupplyStore Shopper, September 5, 2005
Easy to buy. The items came in when they were expected to.

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
JUST PERFECT ! It was easy to order and...
by Online SupplyStore Shopper, August 1, 2005
JUST PERFECT ! It was easy to order and got my toner fast.

  I would shop here again
 
Author's Rating: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
Very good. Product description was...
by Online SupplyStore Shopper, February 16, 2005
Very good. Product description was clear and ordering was easy. Product received as promised and when.

  I would shop here again
 
Author's Rating: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Very smooth transaction: order was...
by Online SupplyStore Shopper, February 10, 2005
Very smooth transaction: order was delivered very fast with regular delivery. Definetly would recommend them

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
Buying my cartridges was a hassle-free...
by Online SupplyStore Shopper, February 3, 2005
Buying my cartridges was a hassle-free experience. The cartridges work fine. Shipment was timely. The price was competitive. Two thumbs up for the Online SupplyStore.

  I would shop here again
 
Author's Rating: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
Easy to find items, great ordering...
by Online SupplyStore Shopper, December 18, 2004
Easy to find items, great ordering screens, quick delivery. In all it couldn't be easier.

  I would shop here again
 
Author's Rating: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
Great price and delivered on-time....
by Online SupplyStore Shopper, December 16, 2004
Great price and delivered on-time. Shipping was slightly higher than stated at NexTag.

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Very Very happy I will shop here again.
by billvargas, November 4, 2003
Delivery was very fast. I got my toner in 2 days. <br> I ordered over the phone - can you believe they have people that anwser the phone !!! Thats was great. <br> Very Very happy. <br> I will be back again.

  I would shop here again
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