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I had a question on the specs of the faucets I bought and was unable to bring them up. The merchant had a online msg service that I was able to use to email. They responded quickly and even tho they did not have the information I wanted, they were able to supply me with the manufacturers direct number so I was a ble to phone them for the information. The online IM was a very nice feature.
 I would shop here again
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Non-shipment and credit card dispute
by toddjoseph, May 19, 2008
Terrible service and questionable honesty. They hit my credit card for nearly $1000 even though they did not have the goods to ship. No response to emails or phone calls so I had to go through the credit card dispute process.
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STAY CLEAR OF THIS COMPANY!
 I would not shop here again
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Transaction was as it should be.
I would shop here again
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good pricing, good website
I would shop here again
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The right part at the right price delivered right on time. Perfect!
I would shop here again
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easy to shop, quick expiditing of order
I would shop here again
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recommended
I would shop here again
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Great
I would shop here again
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Order received quickly. One item was missing from the order but Plumbers Surplus responded very quickly to my e-mail. Missing part was in my hands a few days later. Very good experience.
I would shop here again
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Was glad to find what I needed. Shipped promptly and arrived in great condition.
I would shop here again
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Best price I could find for a fairly expensive Delta faucet. Came in only four days (CA to NY). Very happy with this experience.
I would shop here again
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My original order was not available, so they went to the mangufacturer to create a custom system (which ended up being $10 cheaper). They called to make sure this was alright, and everything arrived on time and in great condition. An excellent experience.
I would shop here again
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Before I placed my order, I was told the product was IN STOCK and that the price quoted included both taxes and SHIPPING. During the ordering process, a SHIPPING cost was added. Disappointed, I ordered anyway. After ordering, I checked (and continue to check everyday) the status of my shipment, and find the product is still "BACKORDERED", even though I was told it was IN STOCK. Bad experience with this company. This is my first bad experience with online shopping. I will continue online shopping - elsewhere.
I would not shop here again
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Positive--good prices
I would shop here again
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order arrived quicker than anticipated. item received in good condition. very pleased with the transaction.
I would shop here again
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excellent selection of equipment
I would shop here again
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service was as expected and the product
works well.
I would shop here again
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Speedy and accurate delivery. Poor customer correspondence.
by emzies96, September 8, 2007
I was quite reluctant to purchase from this company because of the past reviews. It was the only company that had a faucet and hand spray combination that would fit my utility sink. I took a chance. I received a purchase confirmation but no delivery detail. I had to go to my website account to find out that the item was backordered. I emailed customer service to find out when the item would be in. I received a prompt response to say it was delayed 1 week. I figured I would give them a week before I would follow up. Since I wasn't expecting the item, I was quite surprised to see it on my doorstep within 2 days. I received the item in excellent condition. I did not receive any further correspondence in regards to the delivery or confirmation of the delivery.
I would not shop here again
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was pleasant experiance
I would shop here again
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BUYER BEWARE! Worst Customer Service Ever!
by sheryllb, August 16, 2007
BUYER BEWARE!
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Worst Customer Service Ever!
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I purchased a faucet and found it to be not what I expected. I returned the faucet following their returns guidelines and the return was rejected. When I called to inquire I was told that it had shown signs of being installed. Unbelievable! It was the completely wrong faucet so why would I have installed it? I wanted a small drinking faucet and this faucet was a huge bar faucet. Not even compatible. Company still refused to refund my money so now I am out the cost of the faucet plus 2 shipping fees!
I would not shop here again
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