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Customer Disservice
by tennisglen, February 9, 2008
I ordered a hardcopy of a book and received an audiobook instead. I was told that I would have to pay a restocking charge. I was unable to resolve this matter with their "chat session". I was not at fault for this order mixup and see no reason for a restocking charge. Having to pay $4-$5 for packaging and postage to return the audiobook, this is just adding insult to injury.
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NEVER ORDER FROM TEXTBOOKX.COM. YOU WILL HAVE NOTHING BUT PROBLEMS
by mercedezshante, September 12, 2007
I thought I would save some money by ordering from them. The book took almost a full month in getting to me. It was advertised with the CD for the book. The CD was not in the book. I sent an email with my complaint. I was never contacted. Finally I was able to use the online chat and the service was horrible. TRUST ME. GO TO SOMEPLACE MORE REPUTABLE. YOU MAY PAY A COUPLE OF DOLLARS MORE, BUT IT WILL BE WELL WORTH IT. I AM CONTACTING THE BBB TO REPORT MY EXPERIENCE. THESE PEOPLE SHOULD IN NO WAY BE DOING BUSINESS.
I would not shop here again
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Ripped Off!
by ctctall, September 12, 2007
I ordered a textbook with a promised shipping of 3-5 days. It is now 18 days later, the book is not received, no shipping tracking information was received, TextbookX.com has not responded to my inquiries. DO NOT DEAL WITH THIS COMPANY!
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Found and received what I needed
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I appreciated receiving my book in an expeditious manner.
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Horrible experience will not do business with again!
by student12, January 19, 2007
Horrible experience!!!! I sold a book using their site, it was purchased instantly and I mailed the following day. More than 2 months later I have still not been paid, and have gotten the run around from foreign sounding customer service reps on three separate calls. If payment is not made within 5 days I am contacting authorities.
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Textbookx has been a great source for my book purchases in the past. Shipping has always been a little slow but have received and items are excellent. Last experience was not good. Ordered books on 12/21/2006 and they were shipped out 26th. I still have not received but this may be a USPS problem not with Textbookx. They do provide free shipping for orders over $49 and so they do ship Media Mail. This may be just one bad experience.
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Fabulous, book arrived well within the delivery timeframe given at the time of purchase!
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Their prices were better than anyone else. However, they were slow in getting the order to me. I ordered 15 books. The first part of the order (4 books) came in 10 days; the second part came in almost a month's time with free shipping. And 1 book never came although they confirmed having it. Unfortunately, it was the first book of a series of 4. So the 3 received were unusable until #1 arrived! I called & talked to them & they said they did not have the #1 book of the series & they would refund my money for that book. Since I needed the book, I had to search elsewhere to find it. Unknowingly, I made the tradeoff of saving money vs. time and next time I'll order from Amazon who has a very good reputation for getting your order to you on time & as ordered.
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Have not recieved my order
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I ordered 3 books and all of them arrived the same day and within the time frame that was estimated. I received free shipping on the order and was very satisfied with the overall price and service received.
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I tried to follow my shipment through the US Postal Svc website. The only transaction that was shown was the initial drop off of the package. My package appeared on my desk shortly thereafter.
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Textbookx was the first online merchant that has not let me track my item. I received it on-time and in very good condition--I can't complain too much.
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Wonderful experience, Unbelievable prices, and free shipping.
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Great experience...I'll definately use again.
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My husband wanted a book that sold for almost twice as much retail. He was happy to find it at almost 50% off. It was brand new.
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Well done!
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excellent experience.
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I enjoyed my shopping experience at TextbookX and have since recommended your website to my other nursing friends who are needing to purchase the same textbook that I purchased.
Thank you.
Jeri Angellotti
I would shop here again
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